Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[Haf101808]

I've been having the same issue all morning and literally done everything but still not working. Must be some larger issue. 😭

[KirstyMac]

I’ve been going mad this morning trying all the fix-it steps.  At least now I know I’m not alone.  Come on Fitbit - DO something!

[Pawpower]

Having the same issue, had my charge 5 for 1 month and 3 days and it’s been nothing but hassle, refusing to sync regularly. Really not impressed with this Fitbit. Thinking I should of got an apple phone instead 🙄 

[Mooniemoon78]

I'm starting to think the same thing. Mine stopped syncing about 4am this morning and apart from hitting it with a hammer out of frustration lol I think it must be a technical issue Fitbit end.

[Philip1485]

I've tried everything and there's no sync with the server this morning. I know that Fitbit is talking to iPhone because I'm getting HR, step-count, etc, but none of the funky calculations such as Sleepscore are getting done. Looks like the FitBit mothership is down?

[Mooniemoon78]

I had a Samsung watch 5 it was dreadful. So I went back to Fitbit and it's been fine until today. But their customer service is diabolical.

[Ramanac]

Had a support call. It looks like it is a problem with the App. It should be fixed till the end of the week. 

[Koniaire]

I have exactly the same issue.  Just started this evening.

[rokran3]

Glad I’m not alone. I’ve done all the same things, this morning, with no luck. The issue must be on their end.

[frenchingermany]

charge 5 stopped syncing with iphone today!

[SunsetRunner]

Mine has had no change to the app. I'm thinking they have a server problem. I've always hated it that you can't synch locally to the phone.

[Philip1485]

I've had this once or twice before. It's irritating but give it time. They're not that bad once they get out of bed; it's only 3.30am in Silicon Valley. I think your data will catch up; it always has before.

[Rimidas]

My Charge 5 won't sync. I've tried restarting everything. Turning the phone and watch off and on but nothing works. Is there a problem with the server or something? It's really frustraring. Won't load workouts. 

[sarahheathhall]

Hello I’ve started bath is issue too.  I’ve tried all other ideas that you mentioned I even tried separating from the Bluetooth and that didn’t work.

[CaptKickass]

Mine has been the same. Last Synced on Sunday 22:30. Wish I had read this before trying everything under the sun!!

Same as Philip1485 my Fitbit is talking to iPhone because I'm also getting HR, step-count, etc, but none of the other stuff like Sleepscore or Health Metrics etc.

Can Fitbit confirm if there is an issue their end or not?

[Ggmarsh]

Same here. Glad it looks like it’s in their end. I can’t even contact help at this point. Too common of an issue.

[Ferzal]

There was an Android system update yesterday (15th Aug in Australia) that seemed to slip through to some Samsung devices.

Since then my wife and I get the symptoms described in here on both of our phones with the Charge 5. You can see live stats and even update the clockface but you cannot do a full sync and get heart rate data, sleep data etc. It will fail every time.

Interestingly the Charge 4 still works. So good luck figuring this out...

Meanwhile our subscriptions are ticking away (as we know how Fitbits record with quick fixes is NOT good).

Perhaps a savvy user could figure out a workaround.

[Nikki50]

Good morning, I'm having the same issues since last night and I've done the same things that you did and still without success...ssuccess...smh

[DaveW44]

Same with mine  it has stopped syncing today, have followed all instructions to restart but no good 😕 

[kleblanc]

I did everything that was stated to do in the forums, help topics, etc.  Still not syncing.