Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[Arlene65]

The last time my iPhone was able to sync was 7:30 last night. Tried to remove Charge 5 and reinstall after trying everything else, now it won’t even install.

[jmcasty22]

I did the same as you. Mine stopped syncing as of yesterday morning, thought it was just my device until I logged into here and see it's all charge 5's. 😞 I hope it's resolved soon, it's driving me nuts. Did not record yesterday or todays workout.

[chcrabtree]

Brand new Charge 5, worked for 4 days then had same problem last night, but it is not even connecting intermittently. Won't connect at all. Tried chatting with customer service and he said that it was working but just not syncing with the app, but not true. It had no sleep data at all, not even when I logged in on their side and tried to export the Excel data.

[SunsetRunner]

Spent the morning doing all those same things.  It would be nice if they let us know it's on their end.  

[wcrosman]

They’ll get it fixed. First time I have had this kind of issue. Been a
customer for 6 years. Main issue I have had is with device failure. My
charge 5 is my third device in that time.--
Tom

[chcrabtree]

The bluetooth issue prevents you from updating the firmware. None of the troubleshooting tips help.

Same issue for android as well.

[Xrayrox]

I did the same thing of removing and trying to reinstall! It took at least 6 tries to finally get it to work!I it kept timing out. Then I stood and watched it and finally it gave me a 4 digit code and I’m back in but still won’t sync🤦‍:female_sign:

Sent from my iPhone

[JamieKoh]

Trouble with the same issue whole day since morning till now.

Lost some data in the process, yet still no sync.

So frustrated. 

[AdrienneHYL]

It happened the same thing to me a month ago, however i fixed the issue by following steps to recover the problem, unfortunately,

not this time. I was surprised until I read all the comments on fitbit community that many of us couldn’t snyc our charge 5 recently! I hope FitBit can fix the problem asap! 

[Ploogs]

An identical issue. Fitbit say it's a software update problem. They are on the case! Let's give them some time. Up to today (7am) everything was running just fine. This is the world of Electronics and Communication. They will get it sorted I know! 

[chcrabtree]

I just spent 30 minutes on chat asking for a refund to get a different device & they wouldn't even let me return. I am opening a case through my credit card company since I have only had it 5 days. Did Fitbit ever help you?

[JMinMD]

I’ve had trouble with mine syncing for months, but have been able to “make it work” using the troubleshooting. But it hasn’t synced since 1:01am eastern time no matter what. I’ve also not received any notifications for months I thought it was my fault but have since checked and everything on my phone and in the app appear to be set to share notifications. 🤦🏻‍:female_sign: So much for upgrading to a better Fitbit (preordered the 5 last summer when my 3 was having screen issues.)

[AdrienneHYL]

Yaa after I read all the comments and I think this issue is also happening in other countries too, so perhaps it’s fitbit server problem..

[5T3K7W]

Charge 5 will not aync

[BruleGoats]

I don't know how I slept last night or how ready I am for exercise. I have no ability to determine how I feel! Am I highly worn out or wholly rejuvenated? I see a pulse so I am guessing that I am not dead. 

[PhotoGuy9037]

My Charge 5 stopped syncing today and I've performed all of the steps you mentioned above and it still won't fully sync and update my sleep history. Curiously, the phone gets the step count from the Charge 5 but nothing else. I followed your instructions and the phone did find the Charge 5 and started the syncing process but it didn't complete. I use a Samsung Galaxy S22+ android phone and the Charge 5 was purchased new in October 2021. The app and firmware are the latest versions. I reloaded the FitBit app earlier today and that didn't make any difference. How do I fix this problem?

[nicodardi]

Also my Fitbit charge 5 is not syncing. 

[Jlandreth]

I am having the SAME issue since 2am.  I have deleted/reinstalled the app, updated the app, turned bluetooth on/off, rebooted PHONE, rebooted device and restarted via a HARD reset on the charger!!  

[Nan98037]

It’s not a good sign that this is happening with a new Charge.i had a very bad experience with their Aria scale. If these two issues are not resolved quickly Im sending this Charge 5 back. Sleep tracking is a major feature. And errors on updates with no communication from Fitbit on any of these issues is not good. I want a fitness tracker that I don’t have to spend my time troubleshooting.

[Jlandreth]

I now see the MESSAGE at the top informing us they are "working on the issue".  This is terrible!  I don't know how I slept last night...lol