Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[kfidler]

They are dealing with a widespread syncing issue right now based on the hundreds of reports coming in on these forums, Reddit, and Twitter. I am also having this issue and have tried all suggested solutions to no avail. Nothing for us to do but wait it seems.

[Lukeliver]

Same here.  Went through each step and still cannot sync.  I thought it might have gotten overheated as it was hot and humid yesterday. My last sync it says was 10:21pm yesterday.

[JohnMcBride99]

Mine too

[Cowboypenner]

I'm glad I'm not the only one. Curiously my mom is not having an issue with her '5'.

[SusieQbx]

Ditto --
Susan Pinto Tulino

[SunsetRunner]

mine sync'd yesterday morning. this morning i have tried every single step they recommend and still won't sync to give sleep or heart rate stats yet is tracking activity in real time on app. 

[Epp123]

Thanks for this info!!


Sent from Yahoo Mail for iPhone

[07Sophie]

Mine is also not syncing this morning, and I’ve gone through all of the “fix it” steps.

[Firewings50]

Thanks for the info! I have the same problem with my fitbit charge 5 and tried everything to fix it ! I will wait then 🙂 

[Geordi789]

Me too I'm having the same issue today as well

[Lutoon]

I have the same problem and have just spent all morning trying to fix it and just decided to look for fixes on the community page now I know that I am not the only one 

[bcHemingway]

Same issue for me today.    My Charge 5 last synced  at 7:17 Eastern time this morning.  I also have restarted the watch and my iphone.    Still wont sync.    My current, steps, zone minutes and heart rate are showing on the app.   The two mile run I did this morning and my hourly step activity have not synced to the phone app.    Been on hold for over 10 minutes for customer service right now.   I won't hold more than 15 minutes.   Good luck to all.  

[Wrighty63]

Have a ticket reference and told not to worry an advocate would be in touch to sort things out. Still waiting.😟

Kay Wright

[supertrooper3]

Same problem with me. My FitBit last synced 8 hours ago! All suggestions on the web have been tried without success. The help chat line also seems to be unresponsive. Either there's nobody on the other end or the bot's gone to sleep. What has happened to FitBit?

[SunsetRunner]

Tried everything - Charge 5 won’t sync with my iPhone!!!!

[RSMPh]

My Charge 5, like most of you, stopped synching as well, as of today, Aug. 16, 2022. I hope there is a fix soon. 

[Llama1984]

Me as well. Hopefully resolved soon!

[cbpuddleglum]

Same! Tried everything! Missing the Charge 4 that I gave my son. Would it be bad form to ask for it back?😂

[Receipt_eater]

Tried everything to sync it, even contacted a member of their help team, this fitbit is only days old and didn't expect any issue so soon. Is this an on going issue or a new 16th of August thing. Please help

[mizdinah]

Same. I have tried every option in their troubleshooting guide for Android. Sigh...