Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[Chance3]

Me too. No heartrate shown since 12.00am midnight

[wcrosman]

Me too. Started last night about 8 pm MDT.   Called support this morning.  They said its a known issue and they are working on it.  

I added my old versa 2 back to my account.  It syncs fine.  Put the charge 5 back and it won’t sync. So it appears to be device type specific.

On my charge everything update except trending stats, spo2, sleep, etc.  I won a bingo challenge this morning even with sync problems.

[farmin]

I don't remember how, but my issue got resolved back in January (my original post) but this seems to be happening again today.  There are many things I like about this Charge 5, but sometimes wish I could still be using my Charge 2, which didn't ever seem to fail me.

[Shondita]

IPhone

--
Shonda

[wj13]

Me as well. Everything up to date, took off wifi, reinstalled app.  Finally removed device from the app and reconnected device to the app. Synced the first time, two hours later, nothing. I see a banner on the support saying Fitbit is aware & investigating the issue. Anyone know when that was posted, and if they will push out a notification when resolved? 

[BreezyRain]

I’ve been dealing with my Charge 5 not syncing since 6am EST (August 16th.)  I have tried everything: restarted both my iPhone and Fitbit several times, uninstalled the app, unpaired and paired. I even reset my charge 5 to factory settings! It pairs fine to my phone and the app, but then when I try to sync it doesn’t! My Charge 5 is only a month old after switching from Versa. 
This is frustrating 😐

[Joehs1956]

Same here…

[kalii92]

Will there be some kind of compensation for premium users?

[jtf469]

Thanks! Will sit back and await a fix I guess. Would be nice if we got a
notification of an issue instead of jumping through every hoop then heading
off to the forums for hope lol. Other than these issues that pop up from
time to time it is great device.

[SASSOULF]

Même point de vue. En ce qui me concerne, impossible de charger mon charge 5 depuis la dernière mise à jour. Il se décharge en un temps record et la seule chose que j'obtienne est un écran jaune !

On nous balade sur le site, d'un lien à un autre pour retomber régulièrement sur les mêmes procédures de dépannage qui sont totalement inefficaces.

Montre inutilisable. Service d'aide en ligne déplorable.

[john1973]

Thanks for the guidance. I have gone through your above process but still no joy. The Charge 5 is capturing my steps and zone minutes but no heart rate, sleep data etc.

im a new Charge 5 user having had a Charge 2 for over 5 years which recently died.

I hope you are able to solve your software problems and are able to provide clear concise instructions on how to get back to normal operation.

I have spent way too much of my day rebooting, quitting and restarting.

[wcrosman]

I am seeing

“We're currently investigating a syncing issue impacting Charge 5 users. We apologize for the inconvenience and appreciate your patience.”

[Epp123]

I removed my charge five from the app turned off Bluetooth turn off the phone restart the phone turn Bluetooth back on and added the charge five as a new Fitbit and it still says it cannot update and there’s no sleep but now I do have 99% battery! Still working with Fitbit support and hopefully they figure it out! 

Sent from Yahoo Mail for iPhone

[wcrosman]

I am seeing

”We're currently investigating a syncing issue impacting Charge 5 users. We apologize for the inconvenience and appreciate your patience.”

I called support and they said the same.

[awkwardfairy814]

Add me to the growing list of people who had no problems until today! Synced fine yesterday when I checked my sleep. Tried this morning and have since tried all the troubleshooting steps with no luck. Have been waiting in the chat for a representative for 50 minutes, just found this forum!

[wcrosman]

“We're currently investigating a syncing issue impacting Charge 5 users. We apologize for the inconvenience and appreciate your patience.”. Says fitbit

[Pvoser]

Hmm interesting - thought I was going crazy.   My Charge 5 also isn't syncing.   It isn't discoverable by Bluetooth on my phone (Android) or  my PC laptop.   Followed all the suggestions including rebooting my phone several times, Turning Bluetooth on and off, on the phone, and even uninstalling and reinstalling the Fitbit app.    Looks like it is a global issue that Fitbit is aware of - as indicated by the message from them at the top of the page.   Last full sync was 13 hours ago. 

[Danny94jones]

Had mine as a birthday present, haven't got it to sync all day after pairing and set up what a waste

[Ploogs]

i think many of us woke up to find a glitch in the Charge 5 system. Me too. I've been on to the help line, it's a software update issue, they are scrambling to sort it out! Very frustrating when I've had months of seamless information. Sit back, Fitbit is on the case! 

[Dingoblu]

My less than a year old Fitbit charge 5 will not sync with my phone will not reset basically I can't get it to do anything