Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[JenWB]

My charge 5 refuses to sync with either an apple device or an android one, though it does seem to be taking some data over, as in steps look good but my work out hasn't gnoe over correctly. Nothing is updating the dashboard and it isn't sharing with other services

I have the same issue

[sebikasonali28]

Mine is the same. Have tried all since this morning. 

[LiJaHi]

Mine won't sync this evening either. I haven't installed the firmware update and haven't had any problems up until now. Given that multiple people seem to be affected, I'll just leave it for now and hope Fitbit sorts out whatever the issue is.

[Tootsie617]

I notified FitBit Support so that they will begin to work on it.

[FlowerLady2]

Same here… just started last night. I have done every suggested step & still nothing. It actually synced for briefly & then stopped again.

[MC7964]

Android 11, Pixel 5. Charge 5 was syncing fine until today 16 August, now it is very intermittent. I have it linked to another app which is gathering the data fine. Very frustrating!

[Jessandtess]

I tried same. Nothing works to sync but sometimes I see my steps recorded but nothing else and even the steps aren’t accurate 😞

[charleskn]

Brand new Charge 5 worked fine for the first 10 days, and won't sync this morning.

1. Cleared cache, force stopped the fitbit app, restarted phone & tracker, re-installed the app
2. Samsung Android V12, Fitbit v3.64 (latest for me in the app store)
3. Tracker firmware was just updated last week

Maybe I need to return the Charge 5 and go back to my reliable Charge 4. I like the 5, but if this is what it's going to be like, I'd rather not bother.

[Alison54321]

I've got all the same problems that everyone else is having today. Does anyone else think that their band is also significantly undercounting steps today?

[TJ2002]

Same here. Worked perfectly fine as of last night. Then this morning I keep getting will not sync error.

[Bmac88]

Same with mine. I was getting so aggravated because nothing that was suggested worked. 

[ramoons]

Hi yes, my Charge 5 went crazy today (16.08.2022) also - no sync, I was not able to start the walking activity, and now I can see that km are something that it should to be, but I can not see any activities. The only way to sync the device is to remove Chage 5 from Fitbit App (iPhone), and then add the device again. Nu but c'mon!!!

[Starry-Skies]

Same! I did all the steps. It synced when I deleted and reinstalled the app and then instantly refused to sync again! 

[SunsetRunner]

Looks like an update was done this morning which probably caused this issue. My Fitbit will not sync either and have tried disconnecting from Bluetooth, restarting, removed app etc. Hopefully they will provide a new update to fix this issue. Of course on the night I had the best sleep ever!

[SusieQbx]

Same here and yesterday after fully charging it, after less than one hour it went totally dead. Additionally, has not been tracking my sleep properly for more than 2 weeks. Still waiting for a response from Fitbit. Crickets….

[Nomad1055]

I just spent the morning on the phone with customer service after doing all the troubleshooting steps and was told there's nothing to be done I just have to wait for an update. I do love the watch but that doesn't seem to be a tenable answer

[Midintheville]

sammmmmmmeeeeeeeeeeeeeeee

[GiselleO]

I just started having this problem yesterday and I also tried everything. I can’t seem to get ahold of customer support either. 

[xnaborx]

Same here. 

And yes, I did everything from turning bluetooth off to restarting both phone and watch... closed app and everything.

Can't sync since 5AM...

[xnaborx]

Same problem here. And I did not update to the last (awful) version.

I tried everything (turn off turn on restart repair eat love die)... and can't sync.