Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[Mooniemoon78]

It's really odd, my steps, heart rate etc working but it won't register anything else. I do remember years ago when I had a different Fitbit, this happened but I can't remember why. I'm in the UK so it's clearly a global problem rather than just here from reading other people having the same issue outside the UK.

[xnaborx]

I'm done.

They told me to buy a Garmin...

Fitbit is trying hard to disappear from the market.

[Alison54321]

Same problem here. Plus I'm fairly sure the charge5 itself is massively undercounting steps today too.

[xnaborx]

Well, support is gonna say you did not try to jump from a 50 story building with the watch. 

Or put it inside a bowl with marinara sauce.

We do everything... and it's never enough! Same situation here.

[Badtracker]

Mine won’t work either in Chicago. Must be systematic 

[Mooniemoon78]

Lol!! 

So far they have cut me off on chat. On Facebook messenger, I listed all the things I had tried, sent screen shots and the reply I got was...click this troubleshooting link!! 

I did say some bad words when I read that!! 

That's so helpful, basically do the same thing I've already done and hasn't worked....(slow clap)

[pfrr]

My Charge 5 stopped syncing at 03.43 BST today.

I only noticed when I had only logged 3 hours of sleep!

I went through all the steps and tricks available on line with no success with the green message on top saying Couldn't sync your Charge 5 FIX IT.

The twitter Fitbit help asked me to update my app!!! and random bluetooth connection advise.

Bluetooth is working as I could change clock faces with no problem at all. They also told me that they could see a recent update on my account.

I called and explained again... they could see another update on my account. So... it appears that the tracker can send the info upwards but the fitbit server cannot send it down!

Whatever happened overnight is a "fix" that may have"fried" a few Charge 5 trackers that had a recent firmware update.

The only way around now is to

1. open the app

2. unpair your fitbit

3. close the app

4. reopen the app

5. pair your fitbit with a new bluetooth code. It will update and show all the data and time loaded on your tracker

6. close the app

7. go for your daily routine

8. open the app and the tracker will send the info that will appear on your app. However if you try to pull down / refresh, the Couldn't sync message will appear again on top. The update time will remain fixed. At present is "synced today at 12.15 BST" although new info has been loaded at 13.11 (it will show on my fitbit account server I'm sure)

If you want to have a real time of update you have to repeat 1. to 5. It's a pain to say the least.

Fitbit are sending me a replacement... let's see what happens with this new one.

[Cactus_94]

But I’ve lost data twice because of similar issue. The app seemed to have read my data yesterday but the competitions I participate in won’t register it… and then this morning nothing either. I don’t mind a day of error - just hate loosing data

[SG-ATL]

Started last night around 9p for me.  I've tried every single "step" to try and get mine to sync, etc. and nothing works.  Fitbit has bricked our trackers.  Every time I remove the device from my profile and try to re-add it, it'll pair but then won't do anything from there.  

[JohnV]

From customer service chat:

I want to share with you that this is part of an ongoing issue related to the new version of the Fitbit app 3.65. This is also affecting other users.

We’re aware of it and are working to identify a resolution as quickly as possible.

[eemr78]

Mine stopped syncing yesterday afternoon.  Tried all the recommended steps and even tried another device (Android user, S21 and tried an old S7).  I have to completely delete the charge 5 from my account, reinstall it, does one sync at that time, and then won't sync again.  I just got this 2 weeks ago and this is super frustrating. 

[Leight]

Same with mine, at the same time!

[Mazth]

Same for me too! I've tried everything they suggest & still not syncing.

[UKrunnerLARPer]

Glad it’s not just me! Also UK, iPhone user and like some others I am getting my steps, distance, minutes up but none of the other things. Also the Fitbit app isn’t syncing with another app I use (the Conqueror Challenges app) so my distances there aren’t being recorded. Ever since I updated the Fitbit app last night. 

[Holly23]

Having the same issue here in Manassas, VA.  Tried all suggestions (restarted Charge 5 using charger and hitting button on flat side of charger 3 times; signed out of app/clear cache; turned off blue tooth then restarted phone then turning bluetooth back on; deleted then reinstalled Charge 5) and none of this is working.  I don't want to go as far as deleting the Fitbit app since I don't want to loose all my data.  I'm seeing that many are having this issue today so hopefully someone from Fitbit will put out a notice of what the heck is going on. 

[SusieQbx]

Clearly there is a problem with the Charge 5, yet no response from anyone in the Fitbit corporation 🥵

[Rinal4ever]

Just purchased a Fitbit Charge 5. Installation worked fine and synchronization worked. Then I had to update the firmware. Now nothing works, had to reinstall everything and it worked again. Again it synchronized once and asked for the firmware upgrade. When trying to upgrade connection gets lost.

[Cattin24]

Mine won’t sync either this morning and I tried all the suggestions. It does update the steps but I pay for premium and I’m not getting the sleep or all the daily statistics that I like to look at when I wake up. I see a lot if people have the same problem so maybe they will fix

[Holly23]

I was on live chat with them earlier, never received a response after 15 - 20 minutes so I gave up.  After seeing the multiple posts here with all of these synching issues happening today, it has to be them.  So no wonder I never got a response on live chat.  Would be nice if someone put out a message or something letting us know and keeping us posted. 

[Leight]

Mine too!