Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[Shanghighsuzy]

My charge 5 won’t sync I have been trying for hours done everything it says on here. Still no joy. When will the update be sorted

[SunsetRunner]

Well, since the last update a few weeks ago, the charge 5 has required daily charging.  But now since yesterday, the watch will no longer sync.  I have followed all their useless suggestions.  And got to the point which says contact support.  Tried live chat.  You guessed it.  That does not work either.  This company has gone from a great device and service to being useless.  When are you going to fix this mess?  

[Jestyo]

So, anyone from Fitbit able to confirm the issue and give us an eta on a fix??

[Chryscoil]

Apparently this is a common issue right now. 

[Starry-Skies]

Same here! It stopped this morning. I went through all the steps and it synced once I deleted the app and unpaired the fitbit. But as soon as I reinstalled the app it refused to sync again! Not sure what's happening. 

[JohnV]

I did get a hold of chat support - they are aware of the issue and are working on it according to the chat person...

Seems it is related to latest app version 3.65...

[milivenk]

I'm having the exact same issue. I've tried all their troubleshooting methods. Nothing has worked!

[xLaRocketx]

Same here. This is so annoying as nobody from Fitbit can be directly reached. Can’t believe they even did away with email customer service. 

[Jessandtess]

 my dashboard shows last sync last night 

[CorkDork11]

Mine is the same. Chat was not helpful, they said they'd escalate it and email me. 😕

[xLaRocketx]

I have the same issue and am beyond annoyed as you’d think of there is a known issue, you may want to use this forum to inform customers about it. Instead everyone is now going through all steps suggested which is a complete waste of my time. 

[RoelJ91]

Same here, seems fitbit syncing servers are down or they have a massive bug in some update

[lookcm]

Same.  Charge 5 was working fine until this morning.  Now it won't sync.  I've spent WAY TOO MUCH time reading through, and trying all of the remedies.  Restart, reinstall, force quit, update, bluetooth off and on, yada yada yada.  The response from Fitbit is laughable at best.  "We're aware of the problem and working on it".  I have a premium account and will be arguing with them about refunding my money.  Not happy at all!

[sutheep]

My charge 5 stopped this morning right after I updated my charge 5. Now cannot sync as well 

[RazBowl]

Same here, last sync was 7 hours ago. Cannot reach customer service via phone.. I guess service will comeback later today

[SusieQbx]

Hopefully, Tried messaging them on Twitter. No response yet--
Susan Pinto Tulino

[xLaRocketx]

I tried Instagram, but also no response.

[MC7964]

Exactly the same here, and unpair > repair seems to be the only way to force sync. Terrible there's no announcement on this, so many people affected!

[LiJaHi]

It can't be related to the latest app version, or to version 3.65 as I have version 3.58 and I can't sync either.

[eemr78]

Just got off chat, said they were escalating it, whatever that means.  🤔