Fitbit Charge 5 screen is white. Unable to read anything on screen.

[Leanne84]

Fitbit Charge 5 screen us white.

Unable to read anything on screen.

[SunsetRunner]

Hello @Leanne84 

Have you tried restarting your Charge 5? Restarting your tracker will not cause you to lose any data. Place your Charge 5 into its charger and press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears. 

 😃 Hopefully this will fix the issue. Please keep me posted on the progress

[TommyDS]

Hi. Same situation with my charge 5 from this morning.. Connected to the charger, let fully charge and tried to restart at least 3 times. My Charge 5 restarts, but the situation is the same, so even the first screen after restart is fully white.

[SunsetRunner]

Hello @TommyDS 

If your still experiencing issues after repeated restarts then I’d definitely call Fitbit Customer Service. You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US

I find calling them directly or live chat as the best option. I do hope you get things sorted out. If they are able to help please come back and share your solution as it will certainly help others. 

[TommyDS]

Thank you @SunsetRunner , I already chated with them, they should come back to my issue within 24 hours and resolve it within the warranty period...

[SunsetRunner]

That’s great news @TommyDS 😃 Hopefully you’ll be wearing that Fitbit soon and in the gym acting beast mode 💪🏼

[Joni5555]

Didn’t work for me. Trying this process 3 times. 

[Joni5555]

How did they resolve the issue?  Mine is doing the same thing. 

[SunsetRunner]

Hello @Joni5555 

If you’ve already tried restarting your Fitbit and that didn’t resolve the problem you can’t try changing your clock face through the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2311.htm If the problem persist I would contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

[dannil54]

I have been using Fit Bits since the 'One' which was reliable. All the Charge3/4/5 have been unreliable in syncing but lately with the white screen of death ---which won't reset with the cable. I will let it run down and try anew but I think after like 10 years it is time to give up I have been through 1-Charge4 and 2-Charge-5's in the past year. having them replace it doesn't address the fact that they are not making an unreliable product. I am looking for my old 'one charger' because it still works without problem but sadly I will go buy a $799 Apple Watch to replace all the FitBits that are dead in my possession. To bad it was really a great place in the market place but look at all the complaints on this forum. Customer service can't Fix ---broken engineering. Truly sad. I loved the fit bit concept--steps and health racking for a reasonable price!

[kgastler]

Didn’t work, now what?