Fitbit Charge 5 unresponsive

[DarylV]

Hi my charge 5 has suddenly become unresponsive. I have reset it a few times but it then stays responsive for a very short period. I purchased it in July last year so unsure if it is under warranty. 

Is there anyway to contact fitbit support? I have tried on the net but it doesn’t allow me to contact them. Their previous facebook page is also not supported anymore.

[SaliGF]

I am having the same problem in that it is not recording my steps! It is in 100%.
how do I reset it?

thanks

[DarylV]

Try this video. Resetting hasn’t helped mine sadly.

https://youtu.be/X52_3Sa1eLg?si=C8p3iyFTrdGyA1Kk

[DavidFitbit · Accepted solution]

Hi @SaliGF and @DarylV Welcome to the Fitbit Community! It's great to have you here. 

Allow me to help you with the issue you are experiencing with your Charge 5 that randomly gets unresponsive.

That is certainly the correct troubleshooting for this kind of issue you are both experiencing. You can follow the instructions in our help article How do I restart my Fitbit device? below the section "Charge 5 and Charge 6".

If you still have issues you can contact our support team :

• In the "How can we help you?" field, describe the problem and click "next".
• Select the label that best describes your problem, click "next step".
• You will see some suggested links with some resources. If you feel you have exhausted all troubleshooting, click "next step"
• Choose the communication channel (Receive a call, call, chat)

I hope you can find the assistance you need!

[DarylV]

Thank you

[SaliGF]

I spoke to a very helpful man at Fitbit and… restarted my Fitbit (Charge 5) swipe down til you reach settings, then swipe up til you reach restart device.

if this doesn’t work (it didn’t for me. I went into my App Store (on my I phone ) and installed the Fitbit update. Then updated my iPhone and as was well.

Super helpful tech guy and rang me back with a minute of my enquiry,

thank you 

[DarylV]

Thanks. My fitbit isn’t working at all now or holding any power for long despite being able to reset it.