My feedback about the Charge 5

[Jfeen82]

Fitbit do you care that so many of your customers with charge 5 devices are suddenly having issues? Issues such as devices that are unresponsive or have a fast battery drain.

These issues appear to be sudden, and most likely due to a software or hardware update. What did you guys do? Why will no one provide an update on what’s being done to correct these problems?

All these issues, roughly within the past few weeks cannot be a coincidence. How about providing answers? We don’t want to hear the same script either.

I’ve about had it with Fitbit. Your devices have fallen off recently with no good updates since Google took over. I mean there is no big difference between the Charge 5 & 6. The issues I’m having with my Fitbit now are just pushing me closer to an Apple Watch… Do something to fix these problems.

Moderator Edit: Clarified subject

[Rocky55]

I scroll right to find ecg, tap screen then hold sides for 30 seconds.  Did you try this. 

All the best.

[sandymwp]

I used ECG frequently on old charge5. This one has EDA scan.
Sent from my iPad

[Rocky55]

Ok. I have both. My charge 5 was purchased 10 months ago. 

[sandymwp]

I do not have ECG on this one. Maybe have to download? Strange. EDA not
working after first time I used it. Cannot change face either,

[sandymwp]

Just got replacement….ECG not on this Charge5.

[sandymwp]

Got ECG…had to load again.

[bas_rodriguez]

You are completely right. Thanks a lot.

[Rich_Laue]

I hope all the above posters realize that this is the community board where we ask for help from the Community of Fitbit users. At best, you are preaching to your fellow Fitbit users. 

If you are interested in sending feedback to Fitbit, your better off leaving feedback on the product feedback board.

This board is not monitored by anyone who could help you. 

[bas_rodriguez]

Here, in this community board you can see there are many members with the same problem you have and it is very important to know that is a serious problem affecting many people. There are people from the Fitbit team looking at the posts but, instead of solving the problems of all those who have an opinion, they dedicate themselves to deleting the posts as has happened to me.

[Jfeen82]

Thanks for this info. I will post over there as well. Highly doubt anyone from Fitbit will offer to help as all they have said to do is restart. Which does not work.

[bas_rodriguez]

I have written (8 hours ago) but none say anything.

[SunsetRunner]

 I sent this photo in the help chat and got the response of it's one what is the issue. Are you joking?  Looking at garmins as I won't be buying another fit bit ever 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for taking the time to troubleshoot your tracker and contacting our Support team. I'm sorry that you've gone through this situation. This isn't the type of experience that we want our members to have, and I truly appreciate your feedback as it'll helps us to work as well as improve our devices.

To keep threads on topic or tailed to a specific topic, I'm going to close this thread from further comments. Because you've tried the suggested steps from our Help Center, my best advice is to get back to our team if you have questions about your case so you can receive assistance.