Not tracking run distance or logged activity

[HelenKenn]

Hello

My Charge 5 stopped logging accurate run distances months ago. I tried numerous fixes but nothing worked. Now I use Mapmy run instead which is pretty annoying but at least it’s accurate. However, to add to this, in the last week my Fitbit has stopped logging tracked activity. I start logging my workouts via the shortcuts on the charge 5 and all appears to track ok but it won’t sync with the app. I’ve tried various fixes but I’m not getting anywhere. The device is now pretty useless. Anyone had similar issues or have any suggestions?

[Pinkluce]

So the previous update (can't remember exactly when, maybe couple of weeks?) fixed this issue for me. Noticed my app updated again a day ago and so far so good, synced my workout this morning ok.

[Ski33]

Hi, yeah, mine seems to be working fine since the update as well (knocking
on wood). If you haven't already, I would uninstall the app completely,
then go to the app store, search for the Fitbit app, and then reinstall it
and refresh the app on your phone.

[ruffianfan]

Thank you, I have done that a couple of times and it didn’t help. When I
first updated the app I thought that the problem was fixed but it returned.