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Pervious Charge3 data

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‎01-21-2023 12:02

‎01-21-2023 12:02

Upgraded to Charge5 but no data from charge3 for last 2 years!

how to connect to this?

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‎01-21-2023 12:58

‎01-21-2023 12:58

Your data is stored by your email/Fitbit ID.  If you added the Charge 5 to the same account, your data should still be there.  If you don't see your historic data, it probably means, you created a new account with a different email.

When you added the Charge 5, it should have noted you already had a Charge 3 connected and asked if you wanted to replace that.  If it did not ask that, that means you created a new account.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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2 REPLIES 2

‎01-21-2023 12:58

‎01-21-2023 12:58

Your data is stored by your email/Fitbit ID.  If you added the Charge 5 to the same account, your data should still be there.  If you don't see your historic data, it probably means, you created a new account with a different email.

When you added the Charge 5, it should have noted you already had a Charge 3 connected and asked if you wanted to replace that.  If it did not ask that, that means you created a new account.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-21-2023 14:36

In response to JohnnyRow

‎01-21-2023 14:36

Thanks.

Sent from Outlook for iOS<>
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