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Phone won't charge

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‎11-22-2022 07:18

‎11-22-2022 07:18

Phone won't charge,no heart rate registered & no steps being counted 

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3 REPLIES 3

‎11-24-2022 09:14

‎11-24-2022 09:14

Hi, welcome to the Fitbit Community forums, @JH1312. 

 

Thanks for sharing that you've been having this inconvenience with your Charge 5. 

 

Could you please provide a few mode details about this inconvenience you're experiencing? Let me know if you mean the device is not tracking any of this information or if you mean that you're able to see it on the device but it's not being synced to the Fitbit app in your phone.  

 

In case the problem is with the app, let me know if you see any error message as well. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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‎11-25-2022 09:14

In response to DavideFitbit

‎11-25-2022 09:14

All sorted did the 3 presses of button & it's restarted
Best Answer

‎12-09-2022 08:56

In response to JH1312

‎12-09-2022 08:56

@JH1312 That's great news! Thanks for sharing this update.

 

See you around in the Community.  

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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