help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing problem and battery life issue Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2022 04:55 - last edited on ‎10-05-2022 07:49 by Moderator Alum

‎10-03-2022 04:55 - last edited on ‎10-05-2022 07:49 by Moderator Alum

I see that the support team supposedly fixed a syncing issue after multiple mentions on Sept 16; but since getting back from another country Oct 1, I’ve been unable to fully sync and my battery life has seems compromised. Does anyone have a fix?

 

 

Moderator edit: subject updated for clarity

Best Answer
0 Votes
1 REPLY 1

‎10-05-2022 07:49 - last edited on ‎02-13-2024 06:51 by Fitbit Moderator

‎10-05-2022 07:49 - last edited on ‎02-13-2024 06:51 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Huntgreg54. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again.
  • Try restarting the device using the three pulse restart method.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here.

Regarding the issues with your battery life, please make sure that you've tried the steps listed here. Keep in mind that there are a few features that make the battery drain faster than usual, like SpO2, GPS tracking or Always On Display. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes