App not logging food

[beckabellinie]

• When I log my food, it dissappears, my calorie count is not accurate, and none of my recent foods are found anymore. I have to manually search to add them. 

Moderator Edit: Clarified subject

[Madziad]

Did you offload it or delete it? If deleted, did you get previous data back?

akso, do you know how to check which version I’m using and switch between different versions? 
thanks?

[Aztallgal]

Nope. Several entries disappeared on the 24th and 25th (yesterday).

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Uninstaller and reinstalled but didn't help. Still had one food entry disappear yesterday.

[Daisy8412]

At the moment it seems to be working. I did just add 1 item at a time and would exit out and go back in each time. So far that's been working. Haven't tried adding multiple as I don't want to go back to square one. And the items haven't been disappearing and reappearing yet. 🤞🤞🤞

[Val1300]

Madziad, I didn't try to get data back, I just resumed logging food and water when I found that it was working again. You can find which version you are using by tapping on your icon in the upper right corner, then tap Help and it shows the App version at the bottom. I'm on 4.67. I do not know if you can switch between different versions. Also, the Help Center option is there if you want to contact fitbit about the issue. 

[Daisy8412]

Well, it was nice while it lasted - one day. Back to entries disappearing and totals not matching between front page and food list. 

[Cplovato]

Logging food and then it disappears, it's been like this for a week now and still not corrected, very frustrating.

[Emmanuelg]

Same problems for me….sigh.

[Daisy8412]

Any idea yet on when this will be resolved?

[Alihedgehog]

Can you get on the public preview of the new app? I am using that, have connected MyFitnessPal, and am logging all my food into MyFitnessPal. It then transfers all the nutrition data to Fitbit via the connection. I got fed up with waiting for a fix. It also gets around the unable to log custom foods thing, because you can in MyFitnessPal.😂

[Daisy8412]

Where do you get the public preview of the app?  I do not MyFItnessPal so would that version still work?  I really don't want to add yet another app to track. 😬

[Alihedgehog]

I got the Public Preview of the app through tapping on a message that was constantly sitting at the top of my screen. You would need to download MyFitnessPal. It is free, and it's actually pretty slick. It lets you add a recipe by entering ingredients and calculates the fat, carbs, protein and a bunch of other stuff in a portion of your recipe for you. You can then add it to your diary on whichever meal you ate it for. If you connect Fitbit and MyFitnessPal, Fitbit takes the nutrition data from it.

[Daisy8412]

Thanks. I'll have to take a look at it. 

[LosingIt61]

One day last week, my logged food would disappear and the calories burned were not accurate.  Today the calories burned are not accurate but the food logged correctly.

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I've been using it since 2017. 

[HappyNoMore]

Agree, food and nutrition is messed up on charge 6. Not recording and very frustrated 

[BarnicklBill]

I am having multiple issues with the mobile app with regard to recording and monitoring my daily food intake. 1.) I can no longer add a "Custom" food 2.) My daily calorie count is not showing up on the dashboard 3.) I cannot edit any of my existing foods under the "Frequent, Recent, Custom and My Foods" headers... and these are no longer updating and finally 4.) The bar graphs showing daily, weekly, monthly calories in/calories burned are not showing the proper values. I've tried everything possible to correct... restart my Android Samsung Galaxy phone, deleting and installing a new app download... nothing seems to work. Frustrating to say the least following the decision in July 2024 to eliminate the web-based app. Anyone else having these problems? Are there solutions?

[Val1300]

Of the items you have listed, I have observed that my "Recent" foods are no longer updating. In fact, the list has shortened considerably. My daily calorie count and bar graphs are displaying correctly. (never have tried to add a custom food!)