Charge 6 can't setup

[MCue777]

Seems that some data was lost. Sleep hasn't recorded. It connect to my watch. I've Uninstalled it and re-installed it, force stop, removed it from Bluetooth and app and now it won't reconnect. I've also held the side button of the watch while it's connected when ive tried to re-pair it but it won't.. I get an error with a "try again" and "cancel" option. 

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @MCue777!  Welcome to our community forums!

I'm sorry to hear that you are unable to connect your Charge 6 with the app and the issue with the side button.

It is necessary to verify that the requirements for pair the tracker are met:

• 1. Since you have followed the instructions for your devices indicated in How do I set up my Fitbit device? Note that you can not configure the monitor from the device's Bluetooth screen; you must open the Fitbit application and follow the instructions that appear on the screen.
• 2. The software on your mobile device is updated. To discover if there is an update available for installation:  Touch Settings> About phone or About device> Android version.
• 3. The Bluetooth configuration of your mobile device is activated. Touch Settings> Connections> Bluetooth.

Check again the following information about your mobile device:

• Power saving mode is disabled on your device. This mode usually causes the device to turn off Bluetooth.
• You have the location services activated and the Fitbit application has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
• The Fitbit application is authorized to run in the background on your phone.

Once you have verified the requirements, please follow the steps in the article below: Why can't I set up my Fitbit device?

Additionally try to clean around the button and verify if there is dust stuck. 

[MCue777]

Hello, thank you for the reply. I have done all the above you suggested  but it still won't reconnect/pair. Please help. I am frustrated already. 

[MaCrisGBFitbit · Accepted solution]

Thank you for your reply @MCue777 !  

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

[MCue777]

Hello, the technical support link had a link to a YouTube video and the one thing I had not done ans didnt know I could do was to reset/restart the watch itself through the "setting" button. It finally was visible to the app and it paired successfully. It did, however, lose some data like months of my weight that I had inputed. Thank you for your help.