Charge 6 stopped tracking sleep

[Astarte01]

All of a sudden my Charge 6 (relatively new) stopped tracking sleep so I am no longer getting a sleep score.

I tried the reset to no avail. Any suggestions?

[James_GC]

I just stopped using mine, waste of money.

[wyatt.dowling]

My Fitbit Charge 6, within the last 7 days, stopped tracking p.m. (evening) sleep or the first part of the night, and still tracks at least to some degree a.m. (morning) sleep. So I get half measured, and of course told I need to get better sleep cause I'm only "sleeping 3 hours a night." I've tried everything including a recent very helpful suggestion from a user (not Fitbit or Google of course, can't get in contact with any human there), to de-install the entire app on the phone and re-install. Sadly that didn't work either. I think there must have been some software update in the last 7 days; how else would the tracker track in the a.m. but not the p.m.? I don't see how that could be a hardware problem. If anyone has a solution that worked for them, please follow up. Thanks!

[SimonCreek]

Same problem for me. It worked great until recently. Any news?

[wyatt.dowling]

Yes. Last night it just started tracking right again. I didn't do anything. I'm continuing to monitor and see if the problem resolved. But unfortunately I can't tell you what fixed it, or seemed to anyway. 

[list83]

Make an educated guess.

[SimonCreek]

Please keep me posted 👍🏻. I will do likewise.

[wyatt.dowling]

My Charge 6 is still tracking sleep good, a few days in. Seems like the problem is resolved. It was problem a software bug that got silently patched, but the steps I took were: Restart phone, and tracker; unpair, re-pair tracker with phone; finally I deleted the Fitbit app from the phone, reinstalled it, re-paired it with the tracker. A few days later the issue resolved.