12-01-2023 09:05
12-01-2023 09:05
charge 6
iOS Fitbit app v 4.04
When I try to add a card to Google Wallet using the “add a payment card” screen the “+new debit or credit card” button does nothing besides flash and turn grey.
I’ve definitely tried restarting my phone and tracker.
Previously it would get stuck on the “connecting to Google Wallet” screen, but trust problem went away after a day.
12-01-2023 10:10
12-01-2023 10:10
I have the same issue on iOS with a Charge 6
12-01-2023 12:28
12-01-2023 12:28
I’m having the same issue. Completely busted.
12-01-2023 13:55
12-01-2023 13:55
Exact same issue with my Charge 6 I just bought. Has anyone received any feedback from support on how to resolve this? I've tried all the same things and verified I have cards set up when I log into Google payment details on a PC.
12-02-2023 04:40
12-02-2023 04:40
I raised this months ago - no response. A long and helpful conversation with my bank said they always had problems with Google wallet. They also mentioned at one time there was a FitBit Wallet, but I don't know about that. Come on Google ...
12-02-2023 05:07
12-02-2023 05:07
12-03-2023 02:56
12-03-2023 02:56
@NoClass wrote:
When I try to add a card to Google Wallet using the “add a payment card” screen the “+new debit or credit card” button does nothing besides flash and turn grey.
Same issue. Did all the “normal” stuff - latest version of firmware (that was automatic as part of the activation process), latest version of the app, latest iOS (17.1.2). I even did the entirely unnecessary - remove the app, download it again part. Restarted the phone. I am not sure how I go from being about to use NFC payments on my Charge 3SE, 4 and 5 to activating a Charge 6 yesterday and NOT being able to use NFC.
I gave up and came here to research/troubleshoot and came across this thread. I am not sure how much it matters, but I did switch my FitBit account to Google as part of Charge 6 activation process. I thought Google would just incorporate my Google Wallet … instead I cannot use the feature at all.
12-05-2023 15:11
12-05-2023 15:11
Well, now it works. I was able to add my Chase credit card.
i didn’t do anything special, just tried the wallet again today. This time it showed me a list of credit cards I have already added to google apps.
It gave me an error when I tried to add my Amex (connection error or something), but I don’t think Amex is on the list anyway.
🤷🏻:male_sign:
12-06-2023 14:26
12-06-2023 14:26
Thanks for this update. I have used AMEX since the Charge 3 SE … I guess I need to go find the list and call AMEX. It would be a shame if Google Wallet dropped AMEX after Fitbit Pay supported AMEX, but I guess I shouldn’t be surprised.
05-27-2024 00:34
05-27-2024 00:34
Maybe you need to try updating IOS?