Yes I have I think the same issue. I just got a versa 4. Actually 4 Versa 4. The first one I got was defective AND an open box. the 2nd one I got was also a broken seal and had a defective touch screen for which the screen was virtually uncontrollable. Amazon felt bad and decided to send me a brand new one on the house, so I replaced the 2nd defective one and got 2 BRAND NEW ONES with unbroken seals. Don't know who is managing returns at Amazon but that's an embarrassingly sloppy job to send me 2 broken seal boxes, of which one was missing the charger and second one had all the components in a mess in the box.
Regardless, for each I got up and running, when trying to go into the google wallet, both from my phone OR my tablet (both Android) at one point the tablet did tell me I needed a security on the tablet, but that was the extent of it. Each time I click the google wallet icon on the fitbit app, phone or tablet, it flashes the screen black as if trying to open something, and then just comes back to the screen where you see Amazon Alexa, Gallery, Google Wallet, How to use, etc.
Yes the app is up to date
Yes the watch is up to date
Yes my Android is up to date
yes the watch is fully charged
Yes both my Google Wallet and my fitbit app are logged into the same google account.
It seems to me Google is picking up the pieces of what appears to be a sloppy job done by Fitbit and doing a "bang up" job about it. The irony is the Google pay on my versa 2 still works, but can't set up a card on my versa 4. I am NOT gonna walk around with 2 watches.
My guess is the watch has nothing to do with the issue since the Google Wallet won't even open up on the app, regardless of which Versa I pair.
