08-06-2024 06:45
08-06-2024 06:45
My wife had a brand new Charge 6. The band kept on coming unattached. She lost it walking at a fish hatchery in the next town. Her Fitbit app keeps showing that it's logging hours. Would someone please explain this to me? Does it have to be in range of her phone to update the app? Could the app show steps if someone else is using the Fitbit?
Best Answer08-06-2024 10:21
08-06-2024 10:21
It hasn't synced since she lost it, but her app is showing that it is continuing to log steps daily.
Best Answer08-09-2024 07:50
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
08-09-2024 07:50
Hi @Dissonance7 how odd. The Fitbit needs to be within range in order to see additional steps show up on the app, which means it would be syncing. Unless your wife is using the phone as a mobile device and it's registering the steps taken that way.