SpO2 no longer on my Charge 6

[DaPash]

Today SpO2 is no longer available on my Charge 6. When I go to check it says you need an app, but then says it is not available. It worked fine since September, so has this function been eliminated in a recent update?

[MarioSFitbit · Accepted solution]

Hi @DaPash ! Nice to see you around the forums.
Thank you for bringing this to my attention. I wanted to let you know that it has been escalated to our team, and they are working to implement a fix as quickly as possible.

I appreciate your feedback and apologize for any inconvenience this may cause. Furthermore, I'll update this thread as soon as I have more information.

[redrake]

My  Charge 6 spo2 tracker stopped working 2 days ago. When I try to reinstall it, I get a message saying it's unavailable.  What's the solution?

[RiekoC]

Hello @redrake 

Please see the Moderator's response. There is a bug on the Fitbit side that is affecting SpO2 readings and the team is already working on fixing the problem.

At this point, there isn't any troubleshooting steps that we can recommend since the issue is on the Fitbit side. I expect the fix will be rolled out in an app update. However, we don't know the timeline for when the fix will be rolled out.

[DaPash]

My Blood Oxygen reading is working properly again! That was a quick fix. 

[dinitajames]

Hello, my SPO2 stopped working two days ago on my Charge 6.  Is this still a Fitbit issue?

[DQuirke]

Please do you have an update on when you will have a fix for SP02 on Charge6 not working. It was working perfectly until c. 24th April when my device got an autmoatic update. SP02 is the reason I bought a Charge6 and I am disappoointed it is no longer working. Thanks.

[JamoC]

Same with charge 4

[Candacca]

Mine just stopped working yesterday

[Karl71]

Spo2 not working consistently on my Charge6 since recent update. Screen says I need to load the app but when I go to the app it says it's not available. Rather a small circle to be stiluck in.

Moderator edit - updated subject for clarity 

[TikiTau]

Not sure it'll help, but I've noticed that even if the Fitbit Mobile App claims that it needs an install of the SpO2 tracker to get data, my Charge 6 is still recording and uploading SpO2 (...mostly. It is inconsistent sometimes, but that may just be insomnia and not giving it enough sleep data...) and has the SpO2 app in the gallery. Basically, it may actually be working, it's just the mobile app seems to be confused on the difference between a Fitness Tracker and a Smart Watch (which, from my understanding, does need a separate app installed).

Irritating issue, granted.

[DQuirke]

3 weeks later and still no fix from google !. Very disappointing. @MarioSFitbit 

[Chrisbla]

Same here, I just installed the latest charge 6 update yesterday and now no longer get blood oxygen reading.

[ShivaniChati]

Whats the latest on this

I have been paying for the premium app and so far there is no solution on this. So many issues have been reported, however no solution from Google. 

Thats a pure deficiency in service . 

Kindly make it good or pls refund all of us partially 

What say you all Guys and Gals???

This is so annoying 

[Chrisbla]

Mine started working again a few days after I posted on 5/18.

[dinitajames]

It has been an intermittent issue for me.  SpO2 will work for a few days, then stop again.  When it stops,  I restart my Charge 6 from the device.  I may have to do that 2-3 times, and then it will start working again.  For example, it did not work 6/1, 6/2 or 6/3, but has been working since 6/4.  That pattern has been typical since I first posted about it in late April.

[DaPash]

The updated version of the app resolved the issue a while ago.  What you may be experiencing is an issue with how tight you wear the band or how high you position it on your wrist.  Both of those placement issues have caused problems for me from time to time. 

[martinezz]

Hello, I just wanted to share I have the Fitbit Sense 2 and this just started happening for me. I don't recall a watch or app update recently but within this week 2 days I haven't seen a reading. Similar to everyone I have gone into troubleshooting, but Fitbit says I need to install the app, which is unavailable. 

Thanks! 

Lupe

 

 

[PurpleLadyAW]

Good afternoon, my SPo2 just quit today.  Any update on the problem.  Worked fine until now.  Thanks and blessings.  

[James1000]

Another day, another Fitbit dilema. Today I also lost SpO2 tracking. Troubleshooting issues is becoming a full time job..