Unable to complete Charge 6 set up process

[Nonsense24]

I've had multiple Fitbits over the years, but I've never had one like the Charge 6 where it can't even get past pairing with the phone. When I called customer service twice, they asked if I did all of these things (restarted the device, turned off bluetooth, restarted the phone, etc.), which I had already done all of those things multiple times. They then explained that they're having an app issue and that the problem is not with the device or me, but with them. 

Why act like it's the customer's problem up front only to then turn around at the end and admit their fault? The moment Fitbit had these issues on Wednesday, they should have been out front with communication on what's going on and when to expect the fix. I realize it's a bad look right at the release of the Charge 6 (and they want to sell as many as they can), but it only infuriates us more when they don't communicate these issues. 

Anything working for anybody else? Or are we just supposed to wait for an undetermined day and time for our Charge 6s to actually work? I was able to re-pair my Charge 5 without any problem, so there is either something wrong with the Charge 6 device or how the app is pairing with the Charge 6.

Moderator Edit: Clarified subject

[VballKitty]

Doesn't work. 

[Hm92]

I have this happening right now, did we find a solution. I just got my charge 6 in the mail yesterday and have spent hours trying to get it to anything else besides what you described. Please help 

[VallartaMan]

No worries; couldn't take the frustration--so I returned my Charge6 and use my Charge5. It works great!

[VballKitty]

I had the same issue. Charge 6 wouldn't connect so I went back to Charge 5. Works like a champ!

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[VallartaMan]

Congratulations! You did the right thing!

[Nekarman]

So Basically what I did was I've used my tablet to update the tracker as it wasn't updating via my phone ( Sony Xperia Phone, Samsung tablet

[NanSea1]

During repeated attempts to activate and update a new FootBite 6, my husband was really fed up with the **ahem** thing after frigging with it for an hour. It would start the download and never make it past 3 or 4% before disconnecting. This remarkable, magnificent man patiently followed all the prescribed steps, re-starting the iPhone, deleted an old FB3 that crapped out several years ago, turned BlueToof on and off several times, had both the iPhone and the FootButt 6 fully charged and attached to a power bank. He-who-solves-these-21st Century-problems eventually figured out that it is necessary to frig with the display setting on the iPhone so that it does not go to sleep, it had been set to one minute and that was what was disconnecting it from the frigging FB6. The display sleep cycle was the only thing that was choking off the progress. One of those funny things. Today's solutions are tomorrow's problems....

[NanSea1]

During repeated attempts to activate and update a new FootBite 6, my husband was really fed up with the **ahem** thing after frigging with it for an hour. It would start the download and never make it past 3 or 4% before disconnecting. This remarkable, magnificent man patiently followed all the prescribed steps, re-starting the iPhone, deleted an old FB3 that crapped out several years ago, turned BlueToof on and off several times, had both the iPhone and the FootButt 6 fully charged and attached to a power bank. He-who-solves-these-21st Century-problems eventually figured out that it is necessary to frig with the display setting on the iPhone so that it does not go to sleep, it had been set to one minute and that was what was disconnecting it from the frigging FB6. The display sleep cycle was the only thing that was choking off the progress. One of those funny things. Today's solutions are tomorrow's problems....

[Rich_Laue]

@NanSea1 after starting the update, are you able to move the app to the background? That is what we have to do on android devices. 

Once the app is running in the background, things go smoothly. 

[Fort4]

My charge 4 had the same issue so I bought a new charge 6....still can't get it pair!

[Maryellen2610]

I think my final solution was to turn my phone off then on again and it
worked

[SunsetRunner]

I did all that the problem started after the time change every time and after updates get old

[RiekoC]

Hello @Fort4 & @SunsetRunner 

From what I'm seeing, the newest Android Fitbit app update, version 4.28.3, has resolved the syncing/pairing issue for most users.

If you haven't updated your Fitbit app yet, please check the Play Store and install the update once it's available to you.

Let us know if you're still experiencing a syncing/pairing issue after installing version 4.28.3.

[Fort4]

I called and got it updated and fixed. Thank you.

[BarnicklBill]

Nonsense24... was recently going thru the same frustrations as you are. One step that I completed that I don't see here. Uninstall your Fitbit app and reinstall the latest release from PlayStore. I did all of the things you listed multiple times and I finally got the app to recognize my tracker to the point I could enter the 4 digit code. Then it took maybe 10 times for the tracker to finally pair. I'm not exactly sure what I did but kept trying!  BarnicklBill

[Zookeepr5]

Hi Fort4. I am also having trouble getting my iPhone to recognize my new Charge 6. What number did you call? So frustrated! Thanks!

[RiekoC]

Hello @Zookeepr5 

Here is the link to contact Support: https://support.google.com/fitbit/gethelp?hl=en . Complete the prompts until you get the option to chat or call.

[ChuckForU]

Guess I will return my Charge 6...no luck for me...and this is my 3rd Fitbit. 😞

[Fort4]

All you need to do is "update" fitbit and/or your phone.

[rcwchang]

Just replace my charge 5 with charge 6.  Charge 5 has black screen two days ago.  Bought a Charge 6 and is able to setup it yesterday.  But this morning, Charge 6 has black screen problem.  I tried to remove and reinstall fitbit app, restart iPhone, reset charger 6 by pressing button three time, turn bluetooth off and on.  After all effort, trying to setup Charge 6, can't not pass find Charge 6 step, tried several times, still can't find Charge 6.  Should I return it to retailer or should I keep trying setup? any ideas?  (After push charging button three times, charge screen Fitbit logo showed up, then turned black screen again)