can't move account to Google

[seanj92]

• trying to link my amount to Google but it won't let me add that email address is used with a different account, which it isn't. it's linked to my old fitbit and I'm trying to replace that with my new fitbit charge 6. I've tried removing my old fitbit, that didn't work. I've tried changing my password as suggested in another forum and that didn't work, I've tried adding my old fitbit back on the app then replacing with my new one and that didn't work. what am I doing wrong? please help before it gets thrown out the window

[CyclingKeith]

Hello Samarka,

Our issue has just been resolved. It was an upgrade for my wife from a charge five to a charge six. In our case she had to make sure that the Fitbit app on her phone was the new upgrade, basically deleting the old app and just installing the new one. We tried to use her old e mail address which google did not really like, we had a logo box telling her that "it looked like the e mail was used on multiple accounts, so was blocked". unsure what that meant but it turned out that the same e mail was used for another google product that she does not use anymore. We were able to put in a request to reinstall. 

My advice if it helps, is to go through the process again, re do the password if unsure go right through the process again until you get to the box which gives you the option of requesting a review. I did three over the course of a month and they finally reinstalled yesterday and we were finally able to log in yesterday.

I think overall the new Fitbit regime has to review how its product now works, as I have stated before there are 37 million users many of which have to switch over by google by 2025. If just a small proportion have ANY issues with the change over then the Fitbit support team will be swamped. 

Fitbit / google have to understand that not all who use this app are from an IT background and something which seems simple to them may not be so for others.

I wont risk switching over to google myself until I have to consider it in 2025 and only then if I look in here and there are NO problems, my wife has LOST almost five weeks of service because of this.    

Good luck,

[BigDaddy14]

Same problem. And the iPhone app will not synch to my new Charge6 unless I have an Google based account, Help!!

[Rich_Laue]

@BigDaddy14 im not sure which of the many issues mentioned above that you are experiencing. 

Yes, a user has to log in with their Google account to be able to add a Charge 6. What error message are you seeing. 

Do you have an  active google account? When switching over to a google account, you do not change your login email, but tap on the google button. The chose your Google account from the list

Have you read this page 

[Nawtykitty]

@Rich_Laue .Thank you for the link for Google migration. Looks like I will be done with Fitbit when this happens. Telling me that I can ONLY use Google mail for my account is too authoritarian. Add that to the changes with the system update that made the device useless to me anyway. Maybe it's time to move to a different device. Thanks again for the info. 

[Rob_1971]

I agree, I have started researching other fitness devices. I have been with FITBIT for a few years, if I had my pick, I would get the charge 4 or 3. As I cannot get my account to work with GOOGLE, and I have to add a device as my old one has failed, and it has to be paired with my phone with GOGGLE, I am out of a watch, gee a $159.00 mistake.

[George067]

Same here, been loyal fan of Fitbit since the HR series. Can't activate

my new Charge 6. Not worth all the hassle and definitely not changing 

phones. Come 2025 I will be tossing my Charge 2,4,5 and never used 6

with Versa 1,2,3 and 4 in the trash. Using Charge 4 above ankle for steps

and miles only now with Apple 8 on wrist and Ultrahuman Air Ring on index.

Will miss my Fitbits. Google, take this middle finger.

[Rob_1971]

Yeah, I have taken my charge 6 to Goodwill. I cannot login a new device under Fitbit, my old device has failed.

[Rich_Laue]

@Nawtykitty no one is telling you that you can only use Google email. Google says that you still have to log in through your Google account. The two ways are not the same. 

Up until now, we have been logging into our Fitbit account through an email that we have access to. Could be a Google email or not a Google email. Since Google now owns fitbit, Google has decided that they want users to log in to their google/Fitbit account with their Google account. 

Their really is no difference. You wouldn't log into your Amazon account with an ebay account. 

[Rob_1971]

I am not sure that I understand your point.

"Their really is no difference. You wouldn't log into your Amazon account with an ebay account. "

I have a gmail account, that is the only kind of Google account that I know of. I cannot transfer my Fitbit to my gmail account. As a result, I am not able to add a new device to my Fitbit account. My Charge 4 has failed, I bought a Charge 6 that I cannot link to my Fitbit account.

"no one is telling you that you can only use Google email. Google says that you still have to log in through your Google account. The two ways are not the same. " So how are you going to do with out a gmail account??

[EugenioDB]

it does not allow you to start Versa 6 in my current Fitbit account. It forces to change to Google. But when you try to do that and use the Google account you already have, it says you cannot use it because it is already taken! Of course, it is taken by me!  I just want to start my Charge 6. If this closed loop cannot be solved I will have to return the Charge 6 and leave Fitbit because my previous Versa 4 is dead. Any ideas? 

---

but then you lose all your previous information

Moderator Edit: Formatting.

[Rich_Laue]

@EugenioDB do you have a second fitbit accoint that might be logged in through Google? If so you may need to contact Fitbit. 

Are you following these instructions. There is a video to help with. 

https://support.google.com/fitbit/answer/14237024?hl=en&sjid=9110804687165697953-NA#zippy=%2Chow-do-...

[EugenioDB]

I solved it. I had to create another Google account. Useless. But it worked. Now Fitbit and the new Charger 6 are linked to the new (and otherwise useless) Google account. Best
Sent from my iPhone

[BigDaddy14]

Did the same. Years of health data rendered useless. Thanks Fitbit/Google.


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[Grumpgran]

Me too , tried all manner of means. Chucking my year old fit bit never buying another. Rather spend 40£ on a new one every year that works with my apple 15

[mwagner1612]

Same issue here.   It may be time to quit Fitbit which I’ve used for years and get an apple watch

[Grumpgran]

I have managed it in the end,I Think was a right rigmarole though, so convoluted I think I had to log out of of it Then log in with google and down load then log in to fit bit with a new password then go back to google and sign in on the app on threre with the new pass word I also had to change the email on Fitbit first with my google Email address. Keep going xx, best of luck

Sent from Outlook for iOS<>

[Jcmommy]

It is now 2025 and I am having the issue of switching over it won't do it.