Alpine Snow - Support

[JonFitbit]

I am the developer of the new Alpine Snow app for Fitbit OS. Feel free to ask any questions or post details of any problems. I don't actually live near mountains or snow, so I may need to make some adjustments to the runs algorithm.

[KatrienB]

I have a witbier versa.

When I want to install this app it says: " this app can not be installed on this device"

Howe comme?

[Gserpetti4]

Hello! Thank you very much for making this app, it was a missing brick on fitbit trackers that is essential for many users! Today I have brout it on the pistes and I was satisfies with the run counting, however the max speed was not accurate, as it showed 7 km/h while I clearly went much faster (60-70 km/h) and also the distance seemed slightly underestimated... I don't know if it's just my phone's GPS or the app on the fitbit which reads speed wrongly. Also, it would be interesting to be able to see average speed as well. Apart from this the app works fine and it's great ski tracking has finally arrived!! 

[TheRabbit]

Installed the app, works, but no tracking of speed and amount of runs. 

Where can you find the history of the tracks you did?

[Xavier2]

Is there any way to make the units customary(as in mph vs kph)?

[Redketchup]

Same here, tracking info, only heart rate, calories, altitude. I’m on ionic 

[Redketchup]

Oups, i mean, no tracking info... no number of run or distance

[mlindgren]

@JonFitbit First off, this app is awesome. Thanks a ton for developing it; this is a feature I've wanted on my Ionic since day one. If you have a PayPal link I'd be happy to drop you five bucks to thank you for your hard work.

I tried the app a few days ago at Crystal Mountain Resort, and it worked great for the most part. I just have three minor issues/suggestions:

1. The pause button on the touch screen still works when the "lock" is active. This resulted in my unintentionally manually pausing the tracking on a couple occasions.

2. It looks like the app uses GPS to record the session, but when I synced my Fitbit the GPS track didn't show up. The activity only had distance/heart rate/etc. It would be nice for it to show up as a GPS activity if possible, but I imagine this may be a limitation of Fitbit's APIs.

3. Sometimes the app was a bit slow to pause when going uphill on the chairlift. Not a big deal, though; I'd rather it be slow to pause than have false positives, but if there's room for adjustment it might be possible to make this more accurate.

[MishaC]

How do I see my information after having finished my day of skiing? 

[jmbezeau]

You can see the recorded info into the activity list. Sad that it doesn't record the GPS data, though.

[MishaC]

I'm on versa. Unsure how to find this? 

[jmbezeau]

It is in the App (Windows 10, IOS or Android), I have an ionic and it shows only the summary of the last activity. 

[MommaT5678]

I downloaded the app on my Versa and once on the slopes it kept saying "connect". What am I doing wrong?

[MommaT5678]

I downloaded app and once on slope it kept saying "connect". What am I doing wrong?

[dannywood]

I had the same. Just update your fitbit smartphone app and it should install .

[Hewks]

I have a Fitbit Versa and I can’t seem to use all off the parts on the app! I’m currently in Canada skiing and I can get the altitude but not my speed or any of the other stats

[Moose62]

I have a Fitbit versa and when I go skiing and I look at your app on my watch it says at the bottom “connecting” and when I tap it says all the things you said it was going to do but when I look at it after doing a run, it didn’t do eanything and says the same thing over and over agian... Please fix

[Moose62]

Hi Jon, 

when I go to you app on ski hill it says that it is connecting to something and it won’t track the stastictics you said it won’t.  

[frank_sg]

Hi,

I installed the app alpine snow on my ionic and tried it on 5 subsequent days on my stay alt Alta Badia, South Tyrolia, Italy. When I compare the values I get from alpine snow with the ones I get from iSki running parallel on my iPhone I just find the alpine snow values very suspicious (faulty!):

Friday, 28.12.18

Alpine Snow:

17,36 km, 3:34 minutes,12'20" Tempo (what is it?)

iSki:

74,51 km, hereof 38,20 down, 6h 40, hereof 5h 7 active, altitude difference 8162 m down, max. speed 68,36 km/h

Saturday, 29.12.18

Alpine Snow

19,69 km, 4:30 minutes, 13'43 Tempo

iSki:

88,59 km, hereof 47,53 down, 7h 30, hereof 5h 28 active, altitude difference 9087 m down, max. speed 67,79 km/h

On the first day (Thursday) I tracked the training as 'biking':

68,46 km, 3:35.21 Min, 19,1 km/h average speed

This looks much more than the iSki values!.

Also I do get GPS tracks with iSki and also when I use 'biking' - but not when i use alpine snow - bummer!
 

I am sorry to state that the app is not useable because of the wrong data it collects. And a Map of the tracks would really be nice.

Frank

[OldWindways]

I tried this app out over the holidays (logged 2 days ski patrolling at Mad River Glen in VT) on my ionic.

• It seemed to record accurate information on the watch, with good detection of runs vs chair rides.  I was also teaching my daughter how to ski so part of one day involved walking back and forth in the new skier area (very little elevation change) and this didn't seem to cause issues for the app (although I was not watching closely enough to know if it registered the short ride up the handle tow or not).
• I did notice that it drains the battery pretty heavily.  At the end of the day, I was down to <10% (having started the day at a full charge).  No idea if this can be optimized.  I was logging an 8 hour ski day.
• I also noticed (as some other users mentioned) that while it appears to use GPS to measure distances, the exercise logged does not include the GPS track.  Not sure if this is possible without Fitbit modifying the exercise type to support a GPS track.  Related to this, is the Alpine Snow activity I see recorded on the dashboard a custom exercise type you created?  Is there are a reason it doesn't use the Skiing exercise type?
• I must have accidentally ended the activity on one of the days because when I went to check the stats on the chairlift it had exited out to the clock face.  I didn't think that would be possible with the "lock" enabled, but somehow I managed it.  So for that day, I have 2 entries (I started it back up once I noticed).
• I can see the average speed as well as the distance for each session in the phone dashboard (but not on windows, this part is likely a Fitbit interface issue not related to the app).  I do not see the max speed, number of runs, vertical feed, or weather data that are visible when the app is running.  Not sure if it is possible to record that data in the log.
• Also, I believe that the max speed shown in the summary screen when finalizing the activity did not match the max speed shown while it was recording (I recall the summary screen being much lower).

Hopefully, some of my feedback will prove useful in improving the app, it is filling a much-needed gap in the native Fitbit activity tracking/recording.

[SunsetRunner]

Please explain what you did to rectify the situation. Mine does not track runs or mph or kph