App gallery

[Jaimee007]

My app gallery keeps saying no internet. I have internet, fitbit app is up to date, Samsung s10 and up to date OS. Sense watch. Don't know what to do. 

[Guy_]

HI @Jaimee007 -  see No internet connection 

It can also be a problem with a clock face [that failed to load properly perhaps]

[dgb527723]

I have exactly the same problem whenever I access the gallery from the fitbit app on my mobile. Also an S10 user. I have followed every bit of advice and no change. Updated app and watch, cleared data and cache, reinstalled app, uninstalled app, updated phone etc etc etc...

Does anyone have an answer please??

Thanks

[Guy_]

@dgb527723  - did you check the items fully, in the previous post?

[dgb527723]

Yes...several times...

[Guy_]

@dgb527723-  something you can try is to first change clock face on the watch and then,

Logout of the Fitbit App, clear the cache and force stop it, restart the phone.

Login and go to the phone home screen without closing the Fitbit App.

Click on the sync popup to pair and link the watch again and then sync it.

It may be enough to clear the blockage. Mine cleared after a few days.