Bitmoji clock face stuck on preparing to teleport

[ECW1]

Downloaded the Bitmoji watch face and connected it to SnapChat but it won't teleport.  I've kept the watch close and followed the necessary steps.  I disconnected and reconnected the app, restarted my watch, disconnected and reconnected Bitmoji to SnapChat, disconnected and reconnected bluetooth and no success.  I've revoked the watchface until I can get a result on how to solve this issue.  The excitement has officially wore off lol.

Thank you. (Fitbit Sense).

Moderator Edit: Clarified subject and updated label

[Wranedrops19]

Mine didn't work again until I got a new phone 🤷🏼‍:female_sign:

[jenjenmui]

Hi it’s November 5, 2022 now.  Just got a new fitbit sense replaced and tried installing my bitmoji clock face again.  Found this thread online and I have the same problem as everyone else.  Wasn’t a problem when I first bought the sense when it was first released.  What’s going on?  Still stuck at “connected: preparing for teleporting” and I’ve successfully installed this bitmoji clock face before so I know how it looks and the process when it works and can be installed successfully. Please help 

[macfeisty]

I basically updated my phone, bitmoji, snapchat & fit but app, watch was fully charged, then clicked on watch face settings in the fitbit app and it worked.


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[SweetHeatSC]

Charge the phone and the Fitbit.  Change the settings so both displays stay on.  Sit as close to the wi-fi output as you can, the first time.  After that, the updates are easy!

[4Shizzle]

I was very pleased to at last discover a half decent modern FitBit clock face app for my Versa 3 when the Bitmoji FitBit app suddenly appeared from inside the FitBit Android app.  I should mention that I have always been disappointed with the lack of functionality on the versa 3 like Deezer being the only available offline music streaming service, limited features for non premuim users, limited apps available in the FitBit app store, limited banks available in the FitBit payments app and poor battery life when activating some additional features.

However my excitement was short lived when yet again my FitBit's functionality has underwhelmed me and turned into a troubleshooting session trying to get the Bitmoji clock face to appear on my clock face with the app not progressing past "preparing to teleport". 

I can honestly say that my FitBit Versa 3 is the most disappointing smart device i have ever purchased and I certainly will not be buying another FitBit branded tracker / smart watch EVER again!! 

I was very excited to hear that Google bought the FitBit brand but unfortunately they dont appear to have added any additional functionality to existing Versa devices.

I would love to know if there are any other customers also experiencing this fustration with their FitBit device?  

[macfeisty]

its working now so its all good!

[Kafetin]

Mine still won't teleport.

I have tried everything.

It used to be on my versa 3, then it got glitchy and pixelated, only half my Bitmoji was showing on the screen so I removed it, now it won't teleport.

I have updated apps, disconnected apps. Nothing works, just stuck on preparing to teleport screen.

[SunsetRunner]

I don't really know what else to tell you. You might try restarting your versa 3.

[Mcmdcuellar]

Stop tying this issue is been going on before the pandemic it hasn’t been fix they will not fix it !

[macfeisty]

Just start again, uninstall ur snapchat, bitmoji, update your phone & all apps, switch it off reinstall updated snapchat, bitmoji,(connect them again,) & ur fitbit app, make sure your phone & watch are connected & charged up, go to watch faces in ur fitbit app select bitmoji click on select further down which should start the teleport have the phone and watch together it should work.

It only took minutes once it eventually worked.

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[Drewman27]

I think at this point a representative should take acton. They're obviously aware of this issue and yet they continue to advertise it. Their app hasnt had an update since 2020 and the bitmoji app has updated several times since then. THIS isnt a problem on apple watch *cough cough*.

All kidding aside it is a shame that fitbit (Google) doesnt take as much pride in their product as they should. I asked a chat representative and was told they're aware of the issue and COULD provide a fix in an update.I'm sure this is merly a software issue and could be fixed by a few developers and some coffee incentive (c'mon folks).

The consumer deserves better, and the fact that they charge a premium service and provide little communication with the consumer is quite pathetic.

[Kafetin]

I agree.

If they can't be bothered to fix it, they should remove the app completely.

The fix of uninstalling, updating blah blah does not work.

[macfeisty]

It does work though! Mine is perfect.

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[Cass78]

Mine still doesn't work, tried everything a million times with no joy. I gave up

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[macfeisty]

U need to start again, uninstall & reinstall & update everything & make sure both things are charged.

Mine still works fine.

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[Cass78]

I've done all that for the last 5 months. Tried last night again and still nothing.

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[Drewman27]

@macfeisty We're all glad it worked for you, but you're muddying the watters at this point. Something that works one out of a hundred times is not functional. Updating everything didnt work for most people in the thread, and at this point Fitbit isn't offering any support on this matter, yet they have the watch face on full display in the shop. I'm seeing user who are having a hard time with it ON NEW DEVICES too. So its Fitbit Customer Support that needs to get thir butts in gear. They've had long enough to situate under new management, now they should service their customer base, and at this point a tiny bit of PR wouldn't be such a bad idea.

Fitbit could be MUCH better, and I think we ALL want it to be 🙂 . The people who develope at Fitbit have become to focused on Hardware sales and neglected the software side of the business entirely. It's suffering from the same problems as Samsung's Tizen OS. Im sure they can recover from this, but it will take input from the actual dev team, and it seems like they've been absent for a long time (2020 at least). 

For the price point of their hardware, we should have the software features and compatibility we pay for, and especially if youre offering a premium service you should have an open line of communication between custoimers and the development team. 

[Cass78]

Nope mine only worked for 20 minutes today then it disappeared again so I'm done trying now. I started this thread months ago and fitbit haven't once tried to help. I won't be trying again. Fitbit is a disgrace, time to jump ship.

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[macfeisty]

I totally agree with you, it took several attempts on for mine to work, but it did.. So why don't you start your own thread as I did complaining and going to customer services & higher up also lizzi..

I did have my watch reset before I did it again..

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[Berserker75]

Wow, long winded much.