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Hourly steps not registering

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‎07-16-2020 11:14

‎07-16-2020 11:14

When looking at my wrist it reads that I had 250+ steps in the first three hours of the day. However, when I open the app, it only says 1 hour. I deleted the app and reinstalled it, but no change. You can see there was activity of a 40-minute walk starting at 8:40 this morning, but it shows no steps were recorded. How do I fix this?

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‎07-26-2020 09:26

‎07-26-2020 09:26

Are you asking about the data on the phones fit it app? What phone is this?

Is your app up to date? There have been others who have reported this.

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‎07-26-2020 10:06

In response to Rich_Laue

‎07-26-2020 10:06

Yes, data on the Fitbit app. It’s the iPhone 7 and software is updated to the current IOS 13.6.
It happened again this past Thursday, as I got the vibration on my wrist that I reached 10 of 10 hours, but later in the day when I looked at the app it said I did not get my 5:00 steps.
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