06-10-2020 18:19
06-10-2020 18:19
It appears on 6/8/2020 there were quite a few people that have all lost steps. Still happening. Very frustrating.
06-12-2020 16:27 - edited 06-13-2020 09:57
06-13-2020 13:28
06-13-2020 13:28
Will the update fix this? The app on my Iphone 8 is not showing steps as I take them, but perhaps 15 or 20 minutes later, the step count on the app appears to catche up with numbers on my fitbit.
06-13-2020 15:28
06-13-2020 15:28
Your Fitbit account and app gets updated during a sync.
Now it is possible for the Fitbit app to act as a remote display of the tracker, but this is not a sync.
06-14-2020 13:06
06-14-2020 13:06
Update yesterday doesn't seem to have helped me.
I didn't have this issue until today.
Now my Fitbit Alta HR is stuck on 7143 steps, while Google Fit (usually about 1000-2000 steps less) shows 13599 steps.
This is a big issue for me since I am trying to lose weight with myfitnesspal,
Makes it very difficult knowing how to plan my day, activities and diet.
This might be the straw for me, after several years as a customer.
Thinking about Xiaomi or Garmin instead.
06-17-2020 04:34
06-17-2020 04:34
Glad to hear Fitbit is working on the lost steps problem.
06-25-2020 06:43
06-25-2020 06:43
Does anyone know when this will be fixed? Thinking of giving up, and buying a Gamin if they can't get it fixed soon.
06-28-2020 16:16
06-28-2020 16:16
I’ve waited 5 months for them to sort this issue out , I’m now going to have to purchase something else and my Ionic isn’t even a year old
07-13-2020 13:35
07-13-2020 13:35
Just got off the phone with Fitbit (again) they are "still Working the issue", and have no resalution in sight. Fitbit was known for service, they have definetly changed. Looking at at Garmin235
07-14-2020 14:40
07-14-2020 14:40
07-17-2020 13:01
07-17-2020 13:01
This also happened to me on 10th June and to cap it all whilst the app showed my exercise it failed to
include it in the statistics. Daniel Z and the fitbit support team did their best to get rid of me when I sought their support. Has anyone else found a similar lack of support and basic failure to read the detail of the support required?
07-17-2020 13:17
07-17-2020 13:17
07-26-2020 08:41
07-26-2020 08:41
Still wondering what tracker we are referring to, this post is in the wrong board
07-30-2020 06:44
07-30-2020 06:44