Spotify app reverts to free version (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/12

Hi everyone,

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

[Dhruv30]

I have the exact same issue, have been having this issue since I got my versa 2 recently.

[Patrick219]

Still have the same problem (Huawei Mate20 and Versa 2, Spotify premium family account).

Frustrating. 

[JayGordon]

I log in the app with a premium spotify account, but after about 30 minutes it unregistered my premium account and show that I only have a free account when this is not true. I have to log out and log back in which is really annoying.  Anyone have any ideas are why this happens?

Moderator edit: updated subject for clarity & added label

[MarreFitbit]

Hi there @JayGordon, welcome to the Community Forums. 

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

[LizzyFitbit]

Hi everyone. Thanks for keep me informed about this behavior affecting your watches and I'm sorry for the delay.

I understand where your feedback is coming from and I'm sorry that you're going through this experience. Our team is working hard to identify a resolution as quickly as possible and once there are more details, I'll be sure to share them with you. Always make sure to keep the Fitbit app updated to the latest version so the rest of the features on your watch and app continue working.

[Shieldmaiden6]

Same here it kicks me out of my premium account like every 15 minutes and I can't use the versa 2 control. Super frustrating because the spotify control is one of the main reasons I got this watch 

[amrufkahr]

I just bought the Versa 2 less than a week ago, and I keep having to log out and back in via facebook, because it switches from working, to, after about an hour, saying i'm a free user. Has anybody had the issue/knows how to alleviate it? 

[Rhiannon229]

I am getting frustrated that my spotify premium keeps reverting to free version despite multiple attempts to log in... it will worknfor a few hours and stop. Then I log in again and it says no connection... ultimately I have to renoot both my phone as well as the watch. I am about to return this watch for a samsung...

[eagle1007]

I have a galaxy s9 and I am having the same issue that after I log in it reverts to a free subscription after maybe 20 minutes or so

[Moaske]

---

@AlessFitbit wrote:

Fitbit Update: 12/12

Hi everyone,

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

---

How are you guys doing with tracing this very annoying bug? It was working before, so you should be able to fix this. Premium still reverts back to FREE after about one sync session onwards. Has Spotify changed something in their API?
There are NO workarounds for this bug, other than logging out and back in again. As said, the Premium login will 'stick' for only about one sync session.

[eagle1007]

Don't wanna sound like an **ahem** but that literally does nothing

[LizzyFitbit]

Hi everyone. It's good to see you here in this thread and I'm sorry for my delayed response.

Thanks for letting me know that you continue having this issue with your watches, as well for every step tried prior posting. I understand where you're coming from since the Spotify app should be working correctly and I'm sorry for the inconvenience experienced. They will keep being informed of the impact to each of you and your feedback, will be passed along so they can work on this matter. Once I have more details, this thread will be updated.

I'll be around if you have any other question.

[seemebreakthis]

Not add much substance to this thread, but just here to say I have been having the same issue too for the past 2 months or so.

It was working great the first month the app came out.  Still trying to stay positive and hopeful that the issue will be fixed soon.

(better yet, new feature for offline playing on my ionic would be perfect !!)

[Nicolm19781]

Hello,

I appear to be having this same issue with a Versa 2 connected to the Samsung Galaxy Note 10 plus device. The Spotify app will log revert from my premium subscription to a free plan. I know this as the watch will display no internet connection even though this is not the case. I understand my device is not listed as a compatible phone, however the device is operating fine with the Versa 2 apart from Spotify app. Please do not reply with I have answered my own question because I will consider as unhelpful. There are lots of users reporting this issue so this needs to be acted on now. I was given this device as a gift for Xmas and the main reason I have it is to use Spotify for my training and control the device remotely with the watch. To say I am disappointed is an over statement.

[Moaske]

I think it must be something with Fitbit's Spotify code during the authentication, cause sometimes you can very shortly see the premium revert back to free when you open the apps settings. My guess is that the authentication fails to save the hash for account type to the Fitbit app...

edit: By the way, for everyone affected: there has been a Spotify app in the app gallery for some time longer than the original. It's called 'HR for Spotify'. It lacks the Spotify Connect -switch-devices-option- , but other than that it works pretty well 😁 (a bit slower, but at least it retains the login 😜). Just search the gallery for 'Spotify' and it should pop up....

[Nicolm19781]

Thank you very much, yep I think you are right. It's not device related it seems,  so could it be that Spotify have made adjustments to there API. 

Thanks

[Moaske]

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@Nicolm19781 wrote:

Thank you very much, yep I think you are right. It's not device related it seems,  so could it be that Spotify have made adjustments to there API. 

Thanks

---

Highly unlikely... since the third party app 'HR for Spotify' still works 😎

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[LizzyFitbit]

Hi @seemebreakthis and @Moaske. It's good to see you here. @Nicolm19781, welcome on board.

Thanks for joining this thread and sharing your insights about this situation. I know how you feel about this app and your concern about getting it working again. Our team is aware about this behavior and they're currently working on it so it can be fixed soon. While I don't when that will happen, please make sure to keep your watches and the Fitbit app updated to the latest version.

You can also give a try to the great suggestion shared by @Moaske or use the control music function which allows you to control personal music playing on your phone. I'll update this thread once I have more details from the team.

[Blotterhead]

How close are we to a fix? Trying to decide if I should return the Fitbit, this is a dealbreaker for me. 

[Blotterhead]

Thanks. My gf bought me this as a gift, and I ended up signing up for Spotify premium just because I thought it worked with the Fitbit even though I already have Youtube Music Premium. What a shame. That other app does work, but man is it slow.