Spotify app reverts to free version (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/12

Hi everyone,

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

[Kayleykat]

I'm also having this issue. Spotify family accounts are premium accounts, but it doesn't register that and is listing it as a free account, which it is not. Can this be looked into?

Moderator edit: Updated subject for clarity

[rickybscs]

I just bought two of these watches.  Same problem.  Should I just return them?  Additionally Alexa won't hear me.  Sad.

[KelseyC96]

I have spotify premium for students and im having the same problem. Its saying its a free account but its not. Is there a fix for this?

[rickybscs]

I actually uninstalled the fitbit spotify app. Restarted watch. Add app
again. Strangely its getting recognized now. Seems to work.

[Marcus_S]

It looks like you've replied with a canned response from the FAQ that fails to answer the question.

Has this been addressed? The issue being reported here is:

Spotify Premium Family accounts are PAID accounts. However, they are being recognized by the Versa 2 as FREE accounts.

[SleepyCapybara]

Fitbit app constantly reverts to Spotify Free even though I have Spotify Premium. The only way I can get my Versa 2 to connect to Spotify is to log out and then log back in. But then 15 minutes later, the app automatically reverts back into thinking I only have Spotify Free and the Versa 2 controls no longer work.

[TrevorRyan]

Hello,

I just picked up my Versa 2 as a Black Friday deal and am having an issue setting up Spotify. If I open the Fitbit app and then click on my profile; then my device; apps; Spotify and finally the settings. I log in to my account there and then play music on my phone and it works on my watch. Then, if I come back to play music after stopping for a few hours my watch just says connecting and then says no internet connection. If I go back into the app at this point it says free account instead of my premium account name as it did earlier. Am I missing something?

My phone is a Google Pixel 3. 

[therealme4]

I am having the same problem. What's going on? Where's the solution?

[SleepyCapybara]

I'm having the same problem. I made a post about this yesterday and also posted on reddit. It's not just you, a lot of people are having this problem. For reference, I have a Pixel 3 XL.

[racascbottoms]

I was having the same problem, using a family premium spotify account and not being allowed to connect the account with my Versa 2.  

On the screen where Spotify is asking for you to give permission to fitbit to connect, there is a link to see what apps already have access to spotify.  I clicked on it, then deleted Fitbit from the list (not sure why it was already on the list).  I then backed out to the fitbit app and selected Log In to my spotify account.  It connected correctly after I did that.

[Marcus_S]

@racascbottoms

Wow, yes. This is it! Thank you.

@Fitbit @MarreFitbit you should add this to the knowledge base.

[Rocksaber]

Did this solution work long term (more than a day)?

[racascbottoms]

I have no reason to believe that it would stop working, but I just did it this afternoon.

[Marcus_S]

@rickybscs Implemented a similar solution last month. Care to weigh in?

[Rocksaber]

I tried @racascbottoms solution.  Worked briefly but I am getting the error "No internet connection" and the FitBit app is showing that I have a free account again. Sad because I was really excited for this feature.

- Pixel 2, Versa 2, Spotify Family Premium Account

[racascbottoms]

Just checked, and mine gave me the same no internet message and the Fitbit app says it requires a premium account.  I logged out Spotify from the Fitbit app, then repeated the procedure from before and now it works again.  I'm now assuming it's going to stop working again.  Frustrating.

[LizzyFitbit]

Hi @SleepyCapybara, @TrevorRyan and @therealme4. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for taking the time to let me know that Fitbit app keeps reverting the Spotify app to the free subscription. I've gone ahead and reported this to our team so they can further investigate and work on this matter. Once I have more details, I'll update this thread.

Don't hesitate to reply back if you have another question.

[sjwick26]

Hi, I am also having this issue. I seriously have tried everything you have suggested but I think the main point is that the versa 2 is not recognizing a Spotify Premium plan as a Premium plan. Is there a way that this is going to be fixed, because your current solution is not helpful at all

[Kriszti_na]

Hi Lizzy,

I have the same problem, please let me know if you have a solution to that.

Thank you.