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The New Look Dashboard

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‎08-26-2019 23:28

‎08-26-2019 23:28

I have only had my charge 3 since October last year and I love it and only ever take it off to charge it.  It was given to me by my 3 daughters for my birthday to encourage me to be more active and it worked wonders for me, I walk every day, go to zumba 4 times a week and swim when I can.  I am 67 years old and it took a while to learn how to use the app properly and I loved it as I could see at a glance how my day was going and could compare easily with my friends and family progress. BUT now that fitbit have changed everything it is horrible, everything has to be searched for and there is much less information.  I ABSOLUTELY HATE IT and from what I have seen so does the rest of the world.  What were you thinking of fitbit people? Why try to fix what is not broken? Give me back my old dashboard that I knew and understood and stop messing things around.  Why did you not consult with the normal everyday user to see what they might want instead of trying to show how clever you are and in the process really annoying the hell out of everyone.  LISTEN TO YOUR USERS BEFORE THEY ALL LEAVE AND GO ELSEWHERE.

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65 REPLIES 65

‎08-29-2019 13:19

In response to Carolxi

‎08-29-2019 13:19

I am afraid I have no idea. Sorry 
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0 Votes

‎08-30-2019 03:53

In response to Carolxi

‎08-30-2019 03:53

Most of the dashboards are loaded form either Google play store or the IPhone equivalent. If you go into your store and search for whatever you are using now you will get a list of 'you may also like s' you can go through and look at the pictures.  What it will not tell you is if they will receive data from whatever device you are using now.    Sent from Samsung tablet.
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‎08-30-2019 06:50

In response to lamornad

‎08-30-2019 06:50

Fitbit has made the statement that it is not changing back to the old format. How would google, etc effect that? I will look, but not hopeful.

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‎08-30-2019 07:30

In response to lamornad

‎08-30-2019 07:30

nope. Sorry - I checked google play and they only have the updated app, not the old one 😞

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‎08-30-2019 09:02

In response to inosin1

‎08-30-2019 09:02

I cannot emphasize how much I hate this "new" look! I've used my Fitbit for 5 years and this is the first time I have considered looking at other brands. The new interface is not clear, much harder to navigate, and not instantly recognizable. I look at the app 15-20 times per day and this is HORRIBLE!

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‎08-30-2019 09:14

In response to Carolxi

‎08-30-2019 09:14

Sorry I thought you wanted apps by other providers.  The only people who can recover the earlyer dashboards are fitbit, they own it.Sent from Samsung tablet.
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‎08-30-2019 11:30

In response to Carolxi

‎08-30-2019 11:30

Fitbit are going to start losing a lot of users if they are going to impose unwanted and poorly developed changes.  They should perhaps reconsider their intransigent stance before their pockets start to empty.
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‎08-30-2019 11:31

In response to lamornad

‎08-30-2019 11:31

Thank you for your help
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0 Votes

‎08-30-2019 20:24

In response to bah_humbug

‎08-30-2019 20:24

I totally agree! I’m legally blind but could still see the old dashboard. Now? My Fitbit has basically turned into a wristwatch that vibrates if I reach my step goal. I can no longer use any of the tracking like food or water, or see any of my daily progress. I’m extremely disappointed!!

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‎08-31-2019 16:57

In response to JCTX

‎08-31-2019 16:57

I thought that maybe it was just me because I am not a big technology fan, but now I know that I am not the only one who hates the new look.  Just logging in the food takes longer and you can't see everything as quickly as the old one. Unfortunately,  whether I keep using it or not the company will continue to make a profit.  Most of us are hooked on these devices now. It would have been good if they did a beta version first but they didn't.  Just venting. 

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‎09-01-2019 04:04

‎09-01-2019 04:04

Their history has been that they make changes whenever they desire, without concern for how this might impact users. 

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‎09-01-2019 04:09

In response to bah_humbug

‎09-01-2019 04:09

They are trying to phase out us old fogies. There was massive protest when fb canned the old community groups that we could view on our laptops and desktops. Much resistance to the change; protests were ignored.

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‎09-01-2019 16:10

In response to lamornad

‎09-01-2019 16:10

The point is that we hate the new app. We are voicing our displeasure here because we know Fitbit owns and controls their apps. I don't understand your post

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‎09-01-2019 16:14

In response to Bosco253

‎09-01-2019 16:14

I can't understand the why of this; if everyone dislikes it, what is the point of introducing it? How does it benefit angering the majority of your customers?

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‎09-01-2019 16:28

In response to Bosco253

‎09-01-2019 16:28

I do not understand why Fitbit would change things to what they think is better, when their customer base is saying the opposite?

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‎09-01-2019 21:29

‎09-01-2019 21:29

How am I supposed to see all my info without having to scroll past my challenges to get to food, water, weight, etc???

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‎09-01-2019 22:25

In response to Bosco253

‎09-01-2019 22:25

Perhaps it's time they changed their ways
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‎09-01-2019 22:29

In response to Carolxi

‎09-01-2019 22:29

Simple really, I was voicing my opinion and displeasure about having something forced on me when I and countless others are the paying customers.  Why should we just accept what they want to push on us without protesting?
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‎09-01-2019 22:32

In response to Carolxi

‎09-01-2019 22:32

This is precisely what I was saying in my original post.  From what I am now hearing from others FITBIT do not give a **ahem** about what their customers want and understand and it is time that they did so. 
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‎09-02-2019 00:37

‎09-02-2019 00:37

Totally agree the new dashboard is boring, unmotivating and a step backwards in design.  They say that they consulted with members but I wonder whose these were as I’ve never been contacted and why don’t we get an option to update or not.....I doubt anything will be done though.....Frustrating!!!!

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