Breathing Rate not tracked

[Deborah120]

Hi. Even though I’m wearing my Fitbit to bed it’s not tracking my Breathing Rate. Last night I slept over 7 hours. Any suggestions? Thanks!

[SilviaFitbit]

@Deborah120 A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

Please check the following: 

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.

Is breathing rate the only health metric that's not visible in your Fitbit app? 

Let me know how it goes. 

[Mjwilly]

Same problem for me too. 

I have tried all of the suggested trouble shooting, and all other metrics are displaying as they should. 

[SilviaFitbit]

@Mjwilly Hi there. Thanks for the details checked. 

In this case, please log out from the Fitbit app, force quit it, if you have an Android device clear cache and restart your Fitbit device. 

Let me know how it goes. 

[Oakmario]

Same problem here too. I've had my Sense for almost 2 months now and the Health Metrics -> Breathing Rate was working properly for most of those days (occasionally there would be 1 missing day here or there). But for the last 7 days straight, there's been no data and yet I haven't changed anything on the way I wear my device or other settings in the app.

I wear my Sense to sleep every night and regularly get between 5 to 7 hours of sleep each night.

I will try the suggestions about quitting the app and clearing the cache to see if it helps.

[Oakmario]

I have the same problem with only the Health Metrics -> Breathing Rate data not appearing for the last 7 days consecutively. All other metrics are recording properly. I just followed the suggestions you mentioned. We'll see if it helps after tonight's sleep. I'll reply tomorrow morning and let you know.

[Oakmario]

Hi @SilviaFitbit . After doing the suggestions below, my Breathing Rate is now showing from last night in the app.

However, a new issue popped up in that my Sleep Score didn't appear on my clock face (standard default clock) as it normally does after synching.

I fixed it by changing clock faces to the Sp02 face and then back to the standard face and the sleep score appeared.

Seems there's a few glitches in synching up the software on the fitbit and the app when things change. I'd get your team to work on that as less technologically savvy users might have a lot more trouble handling these updates to re-sync everything between their fitbit and their phone app.

Thanks.

[SilviaFitbit]

@Oakmario Thank you for getting back. I appreciate the detailed information shared, I'm glad to hear that the breathing rate and sleep score data are showing on your Fitbit app and Sense. I'm sure this can help others in the forums. 

 Have a great weekend. 

[Oakmario]

Hi again,

I have to say this breathing rate tracking is terribly inconsistent. It was mostly working day to day, but then it started skipping a couple of days and startup again for another couple days, then skip a couple more, etc...

This week, I only got 3 out of 7 days tracked. This is terrible. Usually, all my other statistics are captures, but even those sometimes the skin temperature is missed 1 day a week (as it was this week) and sometimes the SpO2 is dropped on one day (but not this week, it has been much better lately).

I'm wondering what is going on here. I wear my Sense to bed every night and have not missed a day. I do turn off my phone completely at night so there would be no Bluetooth connection to upload the stats to until the next morning when I power on my phone and the Bluetooth connection would start up and the Sense could then connect to upload the data.

It usually takes several minutes (15 mins at least) before the SpO2 data is available (and the Breathing Rate, if it shows up). Is this normal behaviour?

Why is the Breathing Rate data so flakey? I think you should be looking hard at fixing this.

P.S. How can I upload a screenshot to this forum? The Insert/Edit image camera icon here on the editor is only textboxes which presumably means you have to use a URL to an online photo storage sharing site. I don't want to do that as I have the photo as a .jpg on my phone and computer.

Thanks,

Andre

[SilviaFitbit]

@Oakmario Thank you for the detailed information shared. I see where your disappointment is coming from. 

Since the breathing rate data isn't always showing, I'd like you to contact our Support team, they'll be happy to help and continue investigating it. 

As a side note, in order to attach a screenshot to your posts, follow these instructions. 

Have a nice day. 

[Oakmario]

@SilviaFitbit Hi Silvia. Wow, those "instructions" on how to attach an image are extremely out of date. I'm using the latest Chrome browser on Windows 10 and the attach image button (a camera icon) pops up a dialog box that looks NOTHING like your old instructions from years ago.

This dialog box has only a textbox to enter a path to an image on the web (URL) and no browse button for an image on the computer. So, I have no way of even showing you what this new attach image box looks like.

It has now been 5 days straight with no breathing rate stats and yet all the other stats are being collected. I have done the usual of logging out, force quitting the app, clearing the cache, restarting the Sense and logging back in and syncing all over again.

Well, it does seem to work in the Firefox browser.

[SilviaFitbit]

@Oakmario Thank you for the screenshot attached. Your feedback and comments are truly appreciated, we're always striving to improve our services offered. 

Since the breathing rate is still not showing in your Fitbit app, please contact our Support team, they'll be happy to continue investigate and provide alternative solutions. 

Have a nice day. 

[Oakmario]

Another update. The Health Metrics/Breathing Rate is still very inconsistent. I'm lucky if I can get 2 out of 7 days in a week to give results and I wear my Sense nearly 24 hours a day and every time I sleep.

I seem to remember it was more consistent when I first got the Sense in November 2020 so I don't know what has happened to it. All the other metrics have been working just fine, so could it be one of the physical sensors is not working? I haven't damaged the watch and have been very careful with it and cleaning it only with warm water and a soft towel.

Here's my current weekly stats:

How do I get support for this?

[SilviaFitbit]

@Oakmario Thank you for getting back.

I appreciate the screenshot shared and for taking care of your Fitbit Sense. 

In regards to the watch not displaying breathing rate data, we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Feel free to check our Wear and Care tips. 

See you around. 

[Oakmario]

Thank you for acknowledging the issue and taking responsibility for it and also for providing an update on the situation.

I hope for a resolution soon.

[SilviaFitbit]

@Oakmario Thank you for your understanding. 

Your understanding is truly appreciated, be sure that our team is aware of this and working towards a resolution. 

See you around. 

[Georgefellner]

I have the same problem. Reset the Sense and the breathing rate still does not show. Lat one was 4 days ago. All other metrics show up to date.

[SilviaFitbit]

@Georgefellner Hi there. Thanks for the details mentioned. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit user. 

[SunsetRunner]

Hello @SilviaFitbit I am having the same issues since December last year. My sense was changed by customer service, same problem. I know it sounds odd but in the last few months the breathing rate though used to appear only Tuesdays and only if I would keep my app active in the background at night. Tried other days with the app active, it didn't work. Tried Monday at night without the app active, it wouldn't appear on Tuesday. Few weeks ago even this "trick" stopped working. Any news? It's the only thing that doesn't work. Thank you. **update. Yesterday the app was update and today the BR was tracked. Just random?

[SilviaFitbit]

@SunsetRunner Hi there. Thanks for the detailed information shared. 

I appreciate that you updated the post to let me know that the BR was tracked yesterday. I'd like you to ensure that you're complying with the tips mentioned here. 

Note that some factors that can affect breathing rate include age, sex, weight, lung and heart conditions, anxiety, and fever.

See you around.