09-29-2021
11:42
- last edited on
10-15-2021
12:15
by
SilviaFitbit
09-29-2021
11:42
- last edited on
10-15-2021
12:15
by
SilviaFitbit
Just got my Charge 5 today (Sep 29) and I'm not being offered the 6-Month free Premium trial.
I cancelled my previous Premium membership Aug 25, 2021 (expiration date Sep 25, 2021) so I have no active membership.
I read that this trial would be available for "new and returning customers only".
Please help.
Moderator Edit: Clarified subject
09-29-2021 12:39
09-29-2021 12:39
Update:
I'm only getting paid options to start Fitbit Premium.
10-06-2021 15:06
10-06-2021 15:06
Issue solved. Solution can be found in this thread.
10-15-2021
12:18
- last edited on
11-01-2024
06:16
by
MarreFitbit
10-15-2021
12:18
- last edited on
11-01-2024
06:16
by
MarreFitbit
@pia78 Welcome to the Fitbit Community. Thanks for sharing the steps that you followed to activate the 6 month Premium trial.
Have you checked the Charge 5 Product Manual? You'll learn all about its features.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.