02-07-2022
18:06
- last edited on
02-11-2022
12:14
by
YojanaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
02-07-2022
18:06
- last edited on
02-11-2022
12:14
by
YojanaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?

- Labels:
-
Subscription
02-07-2022 18:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


02-07-2022 18:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi @SunsetRunner your post was moved to the Premium forum area, which is where you'll get more relevant responses. You'll still need to get with customer support, as these are the community forums and we're just users of the devices, not company employees who can help you.
https://myhelp.fitbit.com/s/support?language=en_US
02-07-2022 18:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
02-07-2022 18:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I do also hope the users can see this as well and be aware of similar
issues.
02-11-2022 13:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


02-11-2022 13:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi there, @nancyjh. Thanks for stopping by in the Community Forums and sharing your feedback. @Odyssey13 I really appreciate your help with this.
We‘re taking into consideration your comments and sentiments in regards to our products and services.
I really appreciate the time you've spent troubleshooting your Premium. I've updated your case with the information that you've provided and our team will be getting in touch with your shortly. Sorry you feel that way about this interaction and I want you to know that we provide feedback to our team taking in consideration the information you share with us.
Thanks for your understanding.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
02-11-2022
13:21
- last edited on
02-12-2022
15:33
by
DavideFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
02-11-2022
13:21
- last edited on
02-12-2022
15:33
by
DavideFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi,
Thanks for reaching out/responding; the team actually already reached out
and decided to refund me. Thanks though!
Best,
Moderator edit: removed personal info
02-14-2022 18:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


02-14-2022 18:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
@SunsetRunner I'm glad to see that your issue was resolved.
Have you checked our Health & Wellness forums? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!
See you around.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
02-15-2022
03:43
- last edited on
02-16-2022
16:42
by
YojanaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
02-15-2022
03:43
- last edited on
02-16-2022
16:42
by
YojanaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I am not interested in using Fitbit anymore after this mess; especially
with the system email design in the backend and a couple unreasonable
policy/customer support. Thanks.--
Moderator Edit: Personal info removed

02-16-2022 16:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


02-16-2022 16:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
@SunsetRunner Thank you for getting back to me. Sorry you feel that way about this situation and I want you to know that we provide feedback to our team taking in consideration the information you share with us.
Thanks for your understanding.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
