06-15-2020
14:09
- last edited on
06-16-2020
11:25
by
SilviaFitbit
06-15-2020
14:09
- last edited on
06-16-2020
11:25
by
SilviaFitbit
Since opting in to the 3 month trial of Premium my data such as Floors, Steps, Miles and Active Minutes no longer shows correctly on past days on the home screen, the data flashes between todays data and the historical data and after several flashes the data settles on todays data?? ie if I look at say last Saturdays data I can see the calories shown is correct but the 4 smaller circles show todays information. I've tried everything I can think of to reset the app but nothing seems to work.
Moderator Edit: Clarified subject
06-16-2020 11:25
06-16-2020 11:25
@Bemmy68 Welcome back to the Community. Thanks for the details mentioned and the troubleshooting tried prior to posting.
I appreciate that you mentioned that you started experiencing this, since you subscribed to Premium. In order to provide you with the correct troubleshooting, please reply to the following questions:
- Do you have the latest app version?
- Have you tried logging out and force quitting the app?
- Which phone model do you have?
I'd appreciate if you could attach a screenshot to your next reply showing the information that's not showing correct.
Looking forward to hearing back from you.
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