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FitStar Yoga has no sound

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‎05-09-2021 22:33 - last edited on ‎05-12-2021 13:37 by Fitbit Moderator

‎05-09-2021 22:33 - last edited on ‎05-12-2021 13:37 by Fitbit Moderator

I can’t seem to find a recent resolution to this but I have premium, and coach, and discovered today that there is a FitStar yoga app too! Cool…. Except I downloaded it and connected to my premium account but when I open the app on my phone (just completed an update before downloading so up to date software) there is no volume 😞 any way to fix this? I’ve tried deleting and reinstalling three times now ….

 

Moderator Edit: Clarified subject

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‎05-12-2021 13:36

‎05-12-2021 13:36

@hvaug297 Hi there. Thanks for the troubleshooting performed prior to posting. 

 

It's great to see that you're a Fitbit fan. If you're unable to hear sound, check out if your device is accidentally on silent mode. Can you check the mute button on your phone? FitStar Yoga doesn't override the mute switch, like some other apps do. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-12-2021 13:50

In response to SilviaFitbit

‎05-12-2021 13:50

I definitely checked that, also every other app has sound when I am checking, so I know it’s not a hardware issue. 

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‎05-13-2021 18:03 - edited ‎05-13-2021 18:03

In response to hvaug297

‎05-13-2021 18:03 - edited ‎05-13-2021 18:03

@hvaug297 Thank you for getting back. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Have a nice day. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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