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Fitbit Bingo active minutes disappeared

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‎05-10-2020 06:12 - last edited on ‎05-12-2020 10:37 by Fitbit Moderator

‎05-10-2020 06:12 - last edited on ‎05-12-2020 10:37 by Fitbit Moderator

In a Fitbit bingo challenge and just went to swap a tile and accidentally exited it and now it and my active minutes are gone.  Any way to fix this 

 

Moderator edit: Updated subject for clarity 

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‎05-12-2020 10:36

‎05-12-2020 10:36

@Kss191919 A warm welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know what you experienced with active minutes on the Challenge. It's pretty weird that when you exited from the app, your active minutes disappeared. 

 

I would like you to make sure that there aren't any activities logged that might be deleting any active minutes on your Dashboard. Also, please try logging out from your app again and force quit it. Which phone model do you have? 

 

Let me know the outcome. 

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