Fitbit has linked the premium subscription to an account with a returned Ionic!! I never used the premium service and got no notification about the renewal. Just saw the charge for the renewal on my credit card statement. Called immediately and Fitbit cancels the subscription and refused a refund of $79.99 charge! This is the biggest scam. I have gone two rounds chatting attempting to get a refund for a service Fitbit did not provide!! I am disputing the charge with American Express and have no confidence in Fitbit at all. This matter should be resolved easily but Fitbit simply says we don't give refunds. Does Fitbit understand that you cannot charge a subscription to an account with no Fitbit device?!? Worst customer service experience ever!!!"
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