Fitbit Premium Subscription

[Ec1959]

Why is Fitbit app proving so difficult?

I am showing a valid CURRENT subscription to Fitbit Premium (to April 2022), but the app does NOT acknowledge this subscription.

I have tried to Restore my purchases, but it does NOT fix the issue.

Typical of issues since Fitbit was taken over by Google, and I would NOT recommend Fitbit to anyone going forward, in fact when my current device decides to stop working, it WILL NOT be replaced with Fitbit - there are too many problems creeping into the app

[SilviaFitbit]

@Ec1959 Hi there. Thanks for the details mentioned. 

Your feedback and comments are appreciated, we're always striving to improve our services offered. I'd like you to confirm that you're logged into the account that was used to subscribed to Fitbit Premium, to do so, click on your profile picture, you'll see the date that you joined. 

Hope this helps. 

[Ec1959]

These sort of STANDARD answers show the contempt you have for users   I very much doubt whether ANY  one employed by Fitbit or Google actually look at any comments posted on this Community Group or the Facebook page.

the issue I (and many others) have is a clear breach of the Trade Practices Act in Australia and could lead to substantial fines

[SilviaFitbit]

@Ec1959 Thank you for getting back. 

Thank you for your feedback, Moderators provide troubleshooting that we've noticed has worked for others. Since this hasn't worked, please get in touch with our Support team, they'll be happy to continue assisting and providing the options available. 

Have a good weekend.