help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Free trial Fitbit Premium inquiry

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2023 00:40 - last edited on ‎02-16-2023 09:11 by Fitbit Moderator

‎01-04-2023 00:40 - last edited on ‎02-16-2023 09:11 by Fitbit Moderator

I just bought a Fitbit Versa 3 with 6 months premium free. I subscribed by Google Play for a year but the receipt showed that it's renewable in July, whereas if the first six month are free, I should be getting 18 months subscription , shouldn't I?

 

Update: I've had a reply from Fitbit about this. The free 6 month trial is a bit ambiguous, but I've paid it now. If I cancel my subscription, can I hold it in abeyance until July when my subscription expires?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-24-2023 11:17 - edited ‎05-28-2023 04:38

‎05-24-2023 11:17 - edited ‎05-28-2023 04:38

Hi there, @falconwood. Thanks for stopping by in the Fitbit Community Forums. 

As you mentioned, you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes