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Get Product Not Found when renewing subscription

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‎03-31-2024 20:02 - last edited on ‎04-01-2024 09:45 by Fitbit Moderator

‎03-31-2024 20:02 - last edited on ‎04-01-2024 09:45 by Fitbit Moderator

Hi. My Premium Subscription ended and I'm trying to renew and it said Fail, Product Not Found for both the annual and 6 month free options. I contacted support and did all the things - deleted app, reinstalled,  etc. I even logged in and linked my Google Account and it still gets the same error.  Went into Google Play to manage Subscriptions and FitBit is not there. Can someone help?

 

Moderator Edit: Clarified subject and updated label

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‎04-01-2024 09:56

‎04-01-2024 09:56

Hi @BattenKatie. Welcome to the community!

Thank you for sharing the steps that you've tried, and taking the time to contact our Support team. I'm sorry that you're having these difficulties. Because you have an open case, I've contacted our team so they can provide you with more information via email. Rest assured your case is in good hands, so please make sure to keep an open communication with them.

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