Helping You Stay Healthy During This Time

[MatthewFitbit]

As the global situation with COVID-19 continues to evolve, we want to support our Fitbit community: 

• We're offering 40 pieces of Fitbit Premium content free in the Fitbit app. Tap the Discover tab to get started. For more information, see Which Fitbit Premium content is available for free?
  
  
• Anyone new to Fitbit Premium can also get a 90-day free trial of this paid subscription. Tap the the Premium tab to activate your free trial. Fitbit Premium includes personalized health insights, health guidance, advanced sleep tools, customized programs, and 150+ workouts from fitness brands. For more information, see How do I purchase or start my free trial of Fitbit Premium?
  
  
• If you're not eligible, you might still be able to redeem a 90-day free trial of the Fitbit Coach app (available in English, Spanish, French, German, and Portuguese). For more information, see About Fitbit Coach.

To learn more, read the message on the Fitbit Blog.

[MattFitbit]

Hi all. Just checking in here. 

@Tisten23 I can confirm that the 90-day trial is only available for those who have not already completed a free trial. Sorry for the confusion. Here are some resources for managing your Fitbit Premium subscription. 

@Shyrelle1128 Sorry to see that you were charged for the 90-day trial. I have gone ahead and created a support case on your behalf. Please keep an eye on your inbox for an email from our team in the coming days. Your patience is much appreciated. 

If anyone has not previously completed a free premium trial and was charged for this recent promotion, please let me know in the comments below and would be happy to get you in touch with our support staff. 

For anyone with general questions on what Fitbit Premium has to offer, I can recommend checking out our Fitbit Premium Guide. Hope this helps! Stay safe Fitbit fam.

[Shyrelle1128]

For clarification, if I have done a free trial in the past, I wouldn't be
eligible for the free trial this time around?

[Tisten23]

That is correct. They fail to mention that. I was charged for trying to get the free trial, money that I don't have right now. But it happens. So not try if you have tried premium for free before.

[Shyrelle1128]

wow... thanks @Tisten23  

[MattS1988]

I got the 90 days free premium offer and when I subscribed it charged me 12.99$ CAD and it now says that it will renew at the same price april 26th..

[James11111]

Saw the 7 day instead of the 90 so closed it out.  Cammot find it again to launch and check to see if your correction to 90 days shows now.  In the Dallas area so it should be available.  Worked on my wife's account fine.  

[MattFitbit]

@MattS1988 Sorry to see that you were charged for the 90-day trial. I have created a case for you with our support staff. Please be on the lookout for an email from our team in the coming days. 

@James11111 If you have not done so already, I recommend force closing your Fitbit app. If that doesn't work, please let me know. 

[James11111]

Thank you. Yes i force closed it and the by not following the instructions given, to look at the bottom right for a premium link that does not exist. 

but by going into an individual sleep reading, then scrolling down to get info about premium, it linked me to the 7 day.  After selecting the option for monthly charging, it went to the correct screen and showed the 90 days.  Was then able to make the $0 purchase.  

[ElisaG]

Hi @MattFitbit,

Is there a way for users to find out if they've done a trial before signing up for the 90-day free trial?

I don't think I've ever done a trial for the premium services for Fitbit or Fitbit Coach, but I have to admit, I'm not totally sure. 

Also, am I right in thinking that since Fitbit Coach is a separate app it's a separate service? So previous use of Fitbit Coach should have nothing to do with this free trial?

Thanks in advance for your help, 

Elisa

[luciamilena]

Hi,

I reedemed my 90-days free premium subscription for covid-19 (thank you very much for that!), but my Fitbit Coach app continues to ask me a Premium account. And if I try to subscribe it for a second time, a message tells me I already bought the product and, after this message, another one that an unexpeed error occured.

I tryed to remove and reinstall all the Fitbit apps, but nothing changed. I found a support note on Google Play Store on changing the time of the smartphone, but even in this way, nothing changed.

Could you help me, please?

Thanks,

Milena

[MLK4647]

I don't have a Premium tab even though I've never signed up for it before. My friend joined yesterday and didn't have to give a credit card number, yet it requires me to. I'd like to try it but don't want to give credit card number unnecessarily. Can you please advise.

Will I get SpO2 and heart rate while sleeping with Premium. That's what I'm interested in.

Thanks!

[Barbaraella]

Got a new fitbit..been using it 2 weeks last night it said try 90 day free premium oh goodie signed up and it charged me...

[Marco_Scala]

Hi Matthew,

I'm using FitBit (vers 3.1.7) and FitBit Coach (4.4.1) on Android 9 in Italian and subscribed the Premium Trial through Google Pay. Even if Google pay acknowledge the subscription I still have all the premium content locked both on Coach and on FitiBit app. It's a shame because I really wanted to try in order to opt out from another fitness app and have everything in Fitbit.

If from the app I try to subscribe again, the app tells I've already subscribed.

Thanks for support!

Marco

[luciamilena]

Hi Marco,

I'm in your same situation.

I opened a ticket to the support team and, after a uncountable number of emails, it seems that the promo can be subscribed only in the Countries speaking English, Spanish, French, German and Portoguese, and not in Italy, even if the app is used in English.

Moreover, no one has been able to tell me what kind of other promo used in the past could be uncompatible with this one.

If you, or some other Italian reading this message, are able to subscribe this promotion, I would be happy to have this, that seems a discriminatory policy, confuted.

Hope to been useful and thanks if you will share your experience with me,
Milena

[Marco_Scala]

Milena,

thanks for your reply and information. At this point I would be sure that no extra Premium fee will be invoiced after the promotion!

Reagrds,

Marco

[Karoline1]

If the app is saying we are not eligible and you will be charged the yearly on monthly fee, am I still eligible for the 90-day Free Trial?

[wverhoev]

Idem. Clicked the banner "Covid-19 try 90 day free premium" and because I have used the trial before and have enabled automatic paypall login it immediately charged me, with no warning or confirmation thrown.

I do not tollerate this. I DO NOT want to pay for premium.

I do hope this is a development error and no shameless PR action.

[MattFitbit]

Hi everyone! 

@James11111 Great to see that you were able to get set up with your Premium trial. 

@ElisaG At this time, there isn't a way to check if you've already completed a free trial. However, active trials can be viewed in your iTunes/Google Play store subscription settings. In regard to your question about Coach, yes these are separate apps, however the 90-day Premium trial is intended for new Fitbit Premium users only.

@MLK4647 @Karoline1 I can confirm that you will need to input credit card information to begin the free trial. However, if you already have your credit card information saved with iTunes or Google, it might not ask you to input that information. 

@Barbaraella @wverhoev  Thanks for letting me know. I have gone ahead and created a support case on your behalf. Please keep an eye out for an email from our support team in the coming days. Thanks for your patience! 

@luciamilena Thank you for your assistance! 

[luciamilena]

Hi Marco,

here I am, again. But this time I give you a good news. 🙂

Yesterday I've been contacted from the fitbit community support, asked me to confirm my email address linked to the Premium version, and today the fitbit Coach app (that I reinstalled this morning) works in Premium version.

So, I've not clear if there has been a translation mistake from English to Italian, in the email telling me the promo was not applyable in Italy, or something else, but it seems the issue has been identified, and solved in my case.

I hope it's the same for you too.

Regards,

Milena

[textmum]

I signed up for the premium offer for 90 days and I have been charged! I had done a previous offer, but didn't get chance to really use it then. I didn't realise that would count and I wouldn't get the 90 day trial. Surely it shouldn't have been offered to me in the first place! Disappointed!