How do I see Premium subscription renewal date?

[Sherriek]

I recently had a live chat for a billing question, mostly wanted to confirm when my Premium would renew and how is that done exactly? I have a thing about automatically renewing to my credit card.  It seems their goal is to not really answer you because they want to keep that Premium payment coming in. I didn't say I wanted to cancel it, just trying to get information.  Geesh.

Moderator Edit: Clarified subject and updated label

[LizzyFitbit · Accepted solution]

Hi there, @Sherriek.

I've moved your post to the Fitbit Premium board to keep the forums organized. Thanks for the details provided, and I'm sorry for the experience that you've had with our Support team. Every feedback helps us to improve our services, and yours will definitely not go unnoticed.

About your question, let me share that your Premium subscription will renew automatically, unless it's cancelled beforehand. To see your subscription details including the renewal date, please follow these steps:

For Android devices:

1. Open the Google Play Store.
2. Select your profile icon on the top right, then select Payments & subscriptions.
3. Tap Subscriptions > Fitbit.
4. Tap Cancel subscription.
5. Follow the on-screen instructions.

For iOS devices:

1. Open your Settings app on your iPhone.
2. Select your Apple ID.
3. Select Subscriptions.
4. Choose Fitbit.
5. Tap Cancel Subscription. If you don't see that, the subscription is already cancelled and won't renew.

[KevBot33]

Hi, Lizzy. Once on the "Select Subscriptions" screen on iOS, what actions do we take to cancel the subscription and make sure that it does not auto-renew? What do we do after "Choosing Fitbit"? For example, my screen shows the subscription as "Active", with a note that it will be expiring soon, but it doesn't seem to show an indication as to whether it will auto-renew or not. I do not want it to auto-renew. Thanks!

[LizzyFitbit]

Hi there, @KevBot33.

Thanks for the details provided, as well as trying the steps suggested above. After choosing Fitbit on your iOS device, tap Cancel Subscription. If you don't see this, it means the subscription is already cancelled and won't renew. You can also contact our Support team so they can confirm on their end that your subscription was cancelled. To get connected with them via chat or phone, just click here.

[KevBot33]

Hi, Lizzy. Thanks for the info.!

[LizzyFitbit]

Hi there, @KevBot33.

You're very welcome! I'm glad the steps worked for you and thanks for keeping me posted. By the way, in case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. Have a good one! 😊

[rokran3]

Unfortunately, my daughter and I joined Fitbit Premium via the Fitbit website when we activated our new Fitbits last year.  We did not join through our IOS app.  I know I saw when it was going to expire on the Fitbit website but can no longer find it.  

[caranger]

For Android, you don't go to the Play Store. 

Open the Fitbit App, touch your profile photo at top left.  This takes you into an Account menu.  Scroll down near the bottom and Select “Account Setting”.

Touch Manage Subscriptions.  That displays your Premium status, next Payment amount and date.

Select payment.  This shows which credit card will be charged and allow you to update, change, or add a backup payment method.  At the bottom of this screen is a BUTTON "Cancel Subscription".  Select as desired and follow the prompts or back out.  

[LizzyFitbit]

Welcome to the Community, @caranger.

Thanks for joining this thread and sharing the steps that worked for you. I'm sure other members will find your post very helpful!

In case you haven't done so, let me invite you to the Health & Wellness board where you can share your experience and start your own topics. Have a great weekend ahead.