06-25-2021
04:55
- last edited on
06-29-2021
12:30
by
SilviaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

06-25-2021
04:55
- last edited on
06-29-2021
12:30
by
SilviaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I bought a Fitbit Versa 3 and got a trial premium membership with it. I just got an email that it will automatically charge me when it runs out shortly. It doesn’t appear in the app under subscriptions or my Apple account so I can’t cancel it there, I’ve spent an hour getting more and more frustrated trying to figure out how to cancel it. The community posts say in this situation to contact support (who are now not available until Monday morning (it’s Friday night now)).
it’s ruined my weekend and made me wish I’d bought a Garmin instead (my versa 3 was a replacement for my faulty charge 2, which was a replacement for another faulty charge 2).
cancelling a trial subscription shouldn’t be the most difficult thing you have to do!
Moderator Edit: Clarified subject

- Labels:
-
Fitbit Premium
06-29-2021 12:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



06-29-2021 12:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
@Rachelfitbiy Welcome to the Fitbit Community. Thanks for the details mentioned and the research done prior to posting.
I see where your disappointment is coming from. Your feedback is appreciated, we're always striving to improve our services offered.
Since your subscription isn't appearing under your Apple subscriptions, it seems like it was purchased on Fitbit.com, to cancel it follow these steps:
- Go to fitbit.com/home and log in with the email address connected to your Fitbit Premium subscription.
- Click the account icon
- Click a subscription to expand the details.
- To cancel your subscription, click Cancel
- To update your payment method, click Update Payment Method
- To cancel your subscription, click Cancel
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

