How to use discount code from health plan?

[MaryNellR]

I received a free subscription code for Fitbit Premium from my healthcare plan. When I went to use it on my iPhone I was immediately enrolled in the 90-day free trial. I don't want my Apple ID payment method to be charged when the free period ends. I don't see where I can use the discount code. Either online or in the App store. Please advise.

[SilviaFitbit]

@MaryNellR A warm welcome to the Community. I'll be happy to clarify your inquiry. 

Thanks for letting me know that you received a discount code from your health plan. At the moment, there's no option to enter any discount codes either through the Fitbit App store or the app store. To better assist you, let me know the name of the health plan. 

Additionally, since you already signed up for the 90-day Free trial, please make sure that you cancel your subscription before it auto renews. 

I'll be around if you have any additional questions. 

[MaryNellR]

Thank you! It is AARP Medicare Supplement Plan through United Healthcare.

[SilviaFitbit]

@MaryNellR Thanks for getting back. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[seanslater]

Can I use this discount code online? I also got this discount code, but I can't use it online...Did I do something wrong? Overall I'm unlucky... almost all the discount codes or free trial periods I get, I can't use...The only time it really worked from the first time to me was when I decided to try A 30-day “free look period " of remedigap.com when I had 30 days to decide if I want to keep the new Medigap policy. In addition, I liked everything so much that I decided to buy the full Plan F, which turned out to be the best fit for me.

[SilviaFitbit]

@seanslater Hi there! It's nice to see you in the Fitbit Community. 

In order to provide you with the correct troubleshooting please provide me with more details by replying to the following questions: 

- Did you receive a discount code by your company?
- What's the name of the company?

In the meantime you may want to check this article to learn more about Fitbit Premium. 

Looking forward to hearing back from you.