I was charged for Premium without authorization

[Mikelary]

Hi all, I have charges on my credit card for Fitbit and I don't have a Fitbit account. Your support team are not very helpful because they keep asking me for an email when I don't have a Fitbit email. Please help me find what's causing these charges to my credit card. And please don't ask for an email because they've searched and the email is not tied to a subscription. Something else is using my credit card from Fitbit.

Moderator Edit: Clarified subject

[LZeeW]

@Mikelary  I looked at your public profiled it says you joined Fitbit in October 2022.  You also have three posts in the Charge 5 forum.  You need a Fitbit account to post here in the Community.  Did you have Premium with your Charge 5?  If you signed up for a free trial with in the past, it auto-renews.  Does this apply to you?

[Mikelary]

Nope no premium enabled.

I really regret giving Fitbity credit card info, now I'm running around for days trying to get my money back and them to stop taking more money because they don't know why I'm being charged it's now my responsibility to find why Fitbit are taking my money.

[Mikelary]

Any ideas anyone?

Fitbit/Google kept my $90 because they've been charging my card monthly and say it's not refundable but someone on Google is obviously using my cc?

I've cancelled my card ofcoarse now, and am tempted to even sell.my Google fold pro 9 as a principal to avoid anything Google moving forward (yep includes using bing and chat gpt haha) and navigate with car GPS.

[LizzyFitbit]

Hi there, @Mikelary. @LZeeW Thanks for your help!

@Mikelary Thanks for contacting our Support team and every other step tried prior to posting. I understand where you're coming from and apologize for this inconvenience. This isn't the type of experience that we want you to have and please know your feedback will help us to improve our services.

Because you already have a case created, I'd encourage you to reply back to our team. They have access to all your personal information, so please make sure to keep working with them.

[Mikelary]

They've closed the case so I can't reply to them, they said no refund and they can't stop the charges.

[LizzyFitbit]

Hi there, @Mikelary.

Thanks for keeping me posted. Given this situation, I'd like to create a new case for you so our team can continue looking into this along with you. To do this, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out. This form is only meant for you to use, so let me know once you’re done.