New sleep tile and graph format

[PhillipJFry]

Recently FitBit updated the design of the “sleep log” information and took away a lot of vital visual data required to use it easily.

When I signed in this morning everything was completely different and the app had alluded to me getting the detailed sleep information back IF i signed up for FitBit premium,   After getting premium the information is EXACTLY THE SAME.

this doesn’t seem right to me. 

Moderator Edit: Clarified subject

[MarkoBamboo]

This new app is total crap! I pay annually and this app is the main reason I have Premium! I've called to cancel and ask for a prorated refund of my annual payment. I told them I'm canceling because this new app is worthless to me. They said it's their policy NOT to refund any money period. I asked for a supervisor and they said they are busy and will call me back. You guessed it, haven't gotten a call =:(

[Chefwife10 · Accepted solution]

I hate it. I could scroll through my sleep days and see patterns before. That is gone completely. Visually this is awful. I will be canceling my premium and looking for something new. They have no right making this drastic of a change when I pay for the privilege of having it every month.

[FarmGirlGeorgie]

After being away from Fitbit for years, I was so excited to be gifted with a charge five for Christmas. I wanted to track my sleep. Now that you have gone to Google, support has been less useful. You’ve redesigned the sleep graph. I can no longer track things the way I used to. Premium no longer allows me to enlarge the graphic. I feel like this is useless. I am trying to switch back out of premium and have been told that is not possible until my upgrade expires. This just is not right. please bring back the old graph

[Scbarb4]

Agreed! It’s not just how the data is displayed, it’s how it’s being recorded. The “sleep” log is recording the hour or two while I sit quietly reading or watching TV as my being asleep.  Total BS. Also, the graph that shows how I compare to my age group only shows my “sleep” stages. The new graph displaying sleep stages is worthless. Revert to the previous version!  I pay for a Premium subscription for this? Not for long. 

[silverbird88]

I am also SO disappointed with the new scheme for presenting sleep data. The graphics are pretty much useless for evaluating sleep stages.

And I can't even find the Restoration % heart rate below resting, which I depended on, as it seems to be the best indicator for me of how well I slept.

I haven't cancelled Premium yet, but am seriously considering it. 

Wondering What Was Fitbit Thinking???!!!

[Fhex]

Aaagh. Exactly my same complaints.  Why did they change something that was working.  Trying to figure out where to complain. 

[Clayton69]

Same here only now my Fitbit keeps saying it not charging even though it has 65% charge and it lost all my historical data and the band keeps falling off the Fitbit Charge 4

[Clayton69]

Same here getting the same runaround 

[Clayton69]

The same thing is happening to me, it’s unacceptable, especially with someone like me with ALS that’s using historical data for tracking my ALS progression.

[LetsGo54321]

100% agree.  stuck in premium until summer but if the update isnt' fixed, I'm gone.   See also, https://community.fitbit.com/t5/Product-Feedback/idb-p/features for similar conversations.

[Weathernut]

Shortly before the Sleep tracker chart was changed I paid for a years subscription after which the chart was changed. This new chart is not what I paid for and wanted a refund!

Moderator Edit: Formatting.