Premium cancellation

[Ecahn]

Premium is worthless and they try to charge even if you cancel. I cancelled on Sep 1, a month before the payments were to begin. They charged me on Oct 2 and said they cannot give a refund even though I cancelled. They said I subscribed on the website and again on my app so I had 2 subscriptions. You can only use 1 subscription. Outright fraud.

[EstuardoFitbit]

Hi there, @Ecahn. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Ecahn]

Fitbit gave me credit but only after I disputed the charge with my credit
card company. It really ticked me off to get a response from Simon
(Fitbit's supervisor's team) as follows: "If you want a refund, you can see
from fitbit.com says the Fitbit Premium subscription is not refundable." He
completely ignored the fact that I cancelled before the due date.
Obviously, Fitbit can give a refund but they want to get as much income as
they can even if customers get treated unfairly. My opinion of Fitbit is
now a lot lower than it was and I will not buy any more Fitbit products
because of this. This could have been avoided by giving the refund sooner
or not charging in the first place. Simon should not be in this job and the
Fitbit policy needs to change.

[EstuardoFitbit]

Hi @Ecahn.

Thanks for the updates you provide about this inconvenience.

I understand how frustrating this situation has been for you. I want to reassure you that we are making every effort to offer the best products and services possible. While we must adhere to our policies, we are constantly attempting to go a bit above and beyond them. Once again, we appreciate your feedback and please continue with Support for any question related to your case.

[SunsetRunner]

I just canceled mine on the app store. Did you try there?

[EstuardoFitbit]

@SunsetRunner Hi there, thanks for joining this thread and your recommendation. Really appreciated.  

[Ecahn]

The problem was not with cancelling, it was getting billed after I cancelled. They said I had 2 subscriptions and only 1 was cancelled. Why would they allow 2 subscriptions even if I somehow tried to subscribe twice? You can only use 1 subscription and I never intentionally subscribed twice.