Premium paid but not working

[spjovanovic]

Hello, I paid for the Premium program hours ago, the money for yearly subscription was taken from my account, but all the features are still locked and the Premium is offered again and again, as if I haven't paid already. When I try to see what happens if I try to repeat the process, I keep getting the message that the order is being processed and immediately after "an unexpected error occurred". I'm getting a little frustrated, please let me know when and how it will be resolved.

Thank you

[Daniellejb]

I am having the exact same issue!

[Amyrft]

I just subscribed and I get the same message. Tell me did it get fixed or what? 

[spjovanovic]

It seems to be a common problem, from what I read. Yes, have no worries, it's a bit of an annoyance, but the customer support resolved it, although not as smoothly as I would have hoped for. Upon checking in their system and telling me they don't see the Premium associated with my account, I sent them a screenshot of the bank receipt, and they activated the subscription manually. Then there were some additional steps such as disabling the automatic renewal manually, and I'll have to subscribe again the next year, hopefully without the hustle. They do respond quickly and politely, though, so it's not that much of a trouble to resolve it with them. Hope it helps.

[Amyrft]

This was very helpful thanks. I followed what u said. And it worked the same way. Now I have my subscription activated. 😊

[christina13fu]

First- this is a simple fix:  just tap on your picture, account settings, and restore your purchases. Second, I am very disappointed with Fitbit. I emailed a few days after my Premium wasn’t working and I couldn’t find the answer on any forums online. It then it took TWO different chats for someone to finally email me back.  I spent too much time trying to figure this simple fix out.  I have purchased several Fitbits for myself, two for my husband, and two for my kids. I asked for them to extend my subscription for the two weeks I couldn’t access it and was told that was impossible. Our new replacements will be from Apple  When my subscription ends next winter, I will no longer be a customer. 

[40h]

Be sure to let Apple know about it being “impossible” to credit you for the lost two weeks. I’m pretty sure that’s a violation of Apple Developer policies regarding that.