Premium subscription not working

[RubyBybee]

I can not get the premium to work. I keep trying to cancel and reapply but it keeps going back to "we have given 90 day trial." I can't get into the premium.

Moderator Edit: Clarified subject

[Rich_Laue]

What type of error are you getting @RubyBybee?

Are you able to log into your account?

I've also moved your post to the premium board. 

[RubyBybee]

It isn't guving an error message it keeps going back to the sign up page.

[SilviaFitbit]

@RubyBybee A warm welcome to the Community. Thanks for getting in touch about this. 

I would like you to confirm that you've tried this procedure to purchase your Premium subscription. If you're still experiencing issues, please attach a screenshot of what you're seeing. 

@Rich_Laue Thank you for your assistance. 

Looking forward to hearing back from you. 

[RubyBybee]

These are the 2 problems.

[SilviaFitbit]

@RubyBybee Thank you for getting back. It seems that your screenshots weren't attached, please confirm you're following this procedure to attach them. 

Looking forward to hearing back from you.